JORDANAH REDFERN

Shop Assistant

CLUCKIT INVERELL

10.2024 - Current

Completed daily tasks accurately and on-time to support shop needs.
Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
Provided excellent customer service, promptly addressing inquiries and resolving issues.

Assistant Store Manager

MALS MARKET FRESH

09.2017 - 10.2024

Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Created and maintained safe and secure work environments for employees.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Analyzed customer feedback and implemented strategies to improve customer experience.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Increased employee retention, training staff in effective customer service techniques and product knowledge.
Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Deli Team Member

Lenards IGA

02.2014 - 09.2017

Assisted in training new hires on proper food handling procedures, equipment use, and customer service etiquette to ensure seamless integration into the team.
Contributed to team efficiency by cross-training in various departments and assisting colleagues as needed.
Received positive feedback from customers for excellent communication skills, which led to repeat visits to the deli department specifically seeking assistance from me directly on their future orders.
Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.

Summary

Overview

Work History

Shop Assistant

Assistant Store Manager

Deli Team Member

Education

High School Diploma -

Skills

Certification

Timeline

Shop Assistant

Assistant Store Manager

Deli Team Member

High School Diploma -

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