Jordan Kalepo Tuivaiti
Fairfield,VIC
Overview
6
6
years of professional experience
Work History
FOH Manager/BOH Team Member
Holly Heffa
Edensor Park, New South Wales
12.2022 - 12.2023
- Served meals to customers in a friendly and courteous manner.
- Assisted with unloading deliveries from suppliers into storage areas.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Properly stored all leftover food items after each shift.
- Maintained accurate records of sales transactions for end-of-day reports.
- Assisted in the preparation of food items according to recipes and instructions.
- Followed established cash handling procedures when collecting payment from customers.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Performed weekly safety inspections of the premises including checking emergency exits and fire extinguishers.
FOH Staff Member
Fat Franks
Wetherill Park, New South Wales
05.2020 - 10.2022
- Maintained cleanliness of dining area, including tables and floors.
- Resolved customer complaints promptly and professionally.
- Processed payments accurately using POS system.
- Remained knowledgeable about local competitors' menus, prices, promotions.
- Cross-trained in other areas such as catering or bartending as needed.
- Greeted customers and answered inquiries in a friendly manner.
Team Leader
Futuresleep
Wetherill Park, New South Wales
09.2017 - 04.2021
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Set specific goals for projects to measure progress and evaluate end results.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Oversaw quality control to identify inconsistencies and malfunctions.
Education
St Johns Park High School
Greenfield Park NSWSkills
- Marketing support
- Point of sale systems
- Menu knowledge
- Complaint Handling
- Guest Relations
- Hygiene standards
- Complaint resolution
- Team Supervision
- Work Planning
- Cash Handling
- Shift Scheduling
- Overtime Management
- Quality Improvement
- Staff Training
- Team motivation
- Teamwork and Collaboration
- Customer Service
- Customer Complaint Resolution
- Payment Collection
- Team Player
Timeline
FOH Manager/BOH Team Member
Holly Heffa
12.2022 - 12.2023
FOH Staff Member
Fat Franks
05.2020 - 10.2022
Team Leader
Futuresleep
09.2017 - 04.2021
St Johns Park High School