Jordan Thomas Kotevski
Summary
Second-year university student with 3 years of customer service experience and adept at supply and inventory organisation while operating in fast-paced environments. I possess the skill to communicate effectively for satisfactory results and be involved in responsible and dedicated team environments that prioritise proficient communication. This experience will enable me to engage in confidently with the team and broaden my skills and experience while competently providing welcoming customer services. I will strive to cultivate my skill set and create a positive experience for others.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Intersection Hotel
01.2023 - 03.2023
- Supported customer service dealing, ensuring an intimate and approachable atmosphere and accurately brought orders to guarantee customer satisfaction
- Prepared and served a wide range of beverages, including beers, wines, spirits, and soft drinks
- Handled cash, credit/debit cards, and other payment methods to process transactions
- Maintained cleanliness and organisation of the bar and bistro area by regularly sanitising glassware, utensils, equipment, and restocking supplies.
- Developed a strong knowledge of the pub's menu offerings and weekly specials, enabling confident and informed customer interactions
Customer Service Assistant
McDonald's Restaurant
06.2018 - 01.2020
- Maintained clean and organised work environment before, during and after shifts to maintain customer and coworker hygiene and safety
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Delivered prompt service to prioritise customer needs.
- Became familiar with products and inventory to competently answer questions and provide suggestions
- Developed thorough understanding of teamwork environments and an energetic, positive outlook on maintaining quality service
Education
Bachelor of Physiotherapy
Australian Catholic University
Sydney, NSW10.2025
High School Diploma -
Marist College Kogarah
Bexley11.2021
Skills
- Customer Service and Engagement
- Client Needs Assessment
- Cash Register Operations
- Adaptability and Flexibility
Certification
- First Aid Certificate (HLTAID010 & HLTAID011)
- CPR Certification (HLTAID009)
- Working with Childrens Check
- Responsible Service of Alcohol (SITHFAB021)
- Responsible Conduct of Gambling Certificate
Volunteer and Extracurricular Work
Course Marshall for 65K for 65 Roses 2023
Sydney Children's Hospital
- Ensuring the safety of participants and spectators along the router while directing participants to follow the designated course and provide clear directions at key intersections.
- Communicate with event organizers and other course marshals to coordinate any necessary changes or updates to the route.
- Act as a point of contact for participants who have questions or need assistance during the walkathon.
- Provide encouragement and support to participants, cheering them on and boosting their morale.
- Offer assistance to participants in need, such as helping with minor medical issues or providing water and snacks.
Timeline
Customer Service Assistant
Intersection Hotel
01.2023 - 03.2023
Customer Service Assistant
McDonald's Restaurant
06.2018 - 01.2020
Bachelor of Physiotherapy
Australian Catholic University
High School Diploma -
Marist College Kogarah
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