Jorden Carullo
Caulfield,VIC
Summary
Experienced and compassionate Assistant Manager with a strong background in supporting the daily operations of a busy medical centre. Passionate about helping others and committed to fostering a positive patient experience through efficient coordination and empathetic leadership. Skilled in administrative support, staff supervision, scheduling, and ensuring compliance with healthcare standards. Recognized for a proactive mindset, strong interpersonal skills, and a team-oriented approach to healthcare management.
Overview
4
4
years of professional experience
Work History
Senior Receptionist/Assistant Manager
Inkerman Medical Group
10.2024 - Current
- Greeted patients to the clinic
- Answered incoming calls promptly, accurately responding to inquiries and directing calls to the appropriate personnel
- Resolved patient complaints in a timely and professional manner
- Attended to medicare claims and adjustments
- Processed insurance claims and reimbursement paperwork, ensuring accurate and timely payment
- Scheduled follow-up appointments and provided patient education materials
- Completed Staff time sheets and managed rosters
- Facilitate practice meetings and individual performance reviews
Pharmacy Technician
Icon Cancer Centre
02.2023 - 09.2024
- Utilized pharmacy computer systems to enter patient and prescription data
- Collaborated with pharmacy staff to ensure smooth daily operations
- Accurately filled and dispensed medications by state and federal regulations
- Maintained patient records, including medical histories and prescription information
- Followed safety protocols to maintain a clean and sanitary work environment
- Filled prescriptions by retrieving, counting and dispensing pharmaceuticals
- Participated in ongoing training to maintain a high standard of clinical knowledge
- Worked individually and within a team environment
Medical Administrator
HMS Medical Group
07.2023 - 08.2024
- Greeted and checked in patients professionally and courteously, resulting in a high level of patient satisfaction
- Answered incoming calls promptly, accurately responding to inquiries and directing calls to the appropriate personnel
- Assisted with administrative tasks, such as filing, emailing and faxing confidential documents
- Maintained patient records, including updating patient information and filing documents
- Maintained a clean and professional reception area, ensuring visitors feel welcome
- Resolved patient complaints in a timely and professional manner
- Ensured the accuracy and confidentiality of all patient records
- Worked within a large team providing training and guidance when required
Dispensary Technician
Good Price Pharmacy
09.2021 - 02.2023
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Entered and processed patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Education
Bachelor - Psychology/Criminology And Criminal Justice
Griffith University
Gold Coast, QLDCertificate III in Community Pharmacy - Short Course
The Pharmacy Guild of Australia
12.2023
SIRCIND002 - Support the supply of Pharmacy Medicines and Pharmacist Only Medicines Training -
Chemist Warehouse
07.2019
Certificate III in Business -
Chisholm Catholic College
12.2017
Highschool -
Chisholm Catholic College
11.2017
Certificate I in Tourism - Australian Indigenous Culture
Chisholm Catholic College
04.2016
Skills
- Compassion
- Fast Learner
- Adaptability
- Effective Time Management
- Strong Communication
- Multi-tasking
- Leadership
- Intuitive
- Organisation
- Observant
- Training and development
Hobbies and Interests
- Music
- Travel
- Sports
- The outdoors
- Cooking
- Socialising
Timeline
Senior Receptionist/Assistant Manager
Inkerman Medical Group
10.2024 - Current
Medical Administrator
HMS Medical Group
07.2023 - 08.2024
Pharmacy Technician
Icon Cancer Centre
02.2023 - 09.2024
Dispensary Technician
Good Price Pharmacy
09.2021 - 02.2023
Bachelor - Psychology/Criminology And Criminal Justice
Griffith University
Certificate III in Community Pharmacy - Short Course
The Pharmacy Guild of Australia
SIRCIND002 - Support the supply of Pharmacy Medicines and Pharmacist Only Medicines Training -
Chemist Warehouse
Certificate III in Business -
Chisholm Catholic College
Highschool -
Chisholm Catholic College
Certificate I in Tourism - Australian Indigenous Culture
Chisholm Catholic College
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