Jorden Reeves
Melbourne,VIC
Summary
Motor Claims Advisor and Front Desk Manager with a proven track record at Zurich Insurance Group, adept in claims analysis and critical thinking. Excelled in enhancing customer service standards and team leadership, significantly contributing to operational excellence and client satisfaction. Skilled in Microsoft Office and proficient in fostering team collaboration.
Overview
8
8
years of professional experience
Work History
Motor Claims Advisor
Zurich Insurance Group
Melbourne, VIC
08.2022 - Current
- Negotiated fair settlements with policyholders and claimants, maintaining a professional demeanor during sensitive discussions.
- Identified fraudulent activities by analyzing patterns in submitted claims, protecting company resources from potential losses.
- Lodging claims over the phone with brokers and insured clients
- Lodging claims via email
- Answering calls and assisting with all enquiries
Front Desk Night Manager
Causeway 353 Hotel
Melbourne, VIC
03.2020 - 01.2022
- Coordinated with daytime supervisors to relay pertinent information about guest requests or incidents that occurred during the night shift.
- Managed reservation system, ensuring accuracy in booking information and room assignments.
- Drove sales and maximized revenue by up-selling rooms and amenities.
- Organized scheduling for staff members while adhering to labor cost guidelines set forth by management.
- Handled cash transactions, reconciling daily reports to ensure accurate financial records for management review.
Front Desk Supervisor
Intercontinental Festival City Dubai
Dubai
04.2018 - 01.2020
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Front Desk Receptionist
Olsen Hotel
South Yarra, VIC
07.2016 - 02.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Advanced Diploma In Hospitality - Hospitality Administration And Management
Swinburne University of Tech
Melbourne, VIC11.2018
Skills
- Claims analysis
- Microsoft Office
- Claims Investigation
- Critical Thinking
- Computer Skills
- Customer service and support
- Team Collaboration
- Team Leadership
- Claims Processing
Timeline
Motor Claims Advisor
Zurich Insurance Group
08.2022 - Current
Front Desk Night Manager
Causeway 353 Hotel
03.2020 - 01.2022
Front Desk Supervisor
Intercontinental Festival City Dubai
04.2018 - 01.2020
Front Desk Receptionist
Olsen Hotel
07.2016 - 02.2018
Advanced Diploma In Hospitality - Hospitality Administration And Management
Swinburne University of Tech