Jordn Dyson
Bowen,QLD
Summary
An enthusiastic worker which contributes to team success through hard work, attention to detail and excellent organisational skills. Clear understanding of multiple tasks. Motivated to learn, grow and excel in every area. Kind and considerate to all with multiple years of experience providing individualized care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Delivery Coordinator
Bowen Flexi Care
12.2023 - Current
- Coordinating the logistics between allied health professionals and the participant
- Assisting with rostering of service delivery staff and participants scheduled support, to align with availabilities of service delivery staff
- Report all restrictive practices to the Governing body (NDIS) within the strict timeframes
- Monthly reporting on service delivery to the Management Committee, Support Coordinators and OPGs
- Providing guidance to above 30 service delivery staff with managing complex, emotional, and confronting elements of their work with participants who have behaviours of concern or complex needs
- Coordinate with any complaints which arise from participants and staff
- Coordinating above 50 participants, allied health professionals and service delivery employees to ensure the participants are meeting their NDIS Goals, and funding.
- Reviewing and update multiple care plans, risk assessments and other documentation on NDIS participants
- Training and completing in house competency's on wheelchair hoist, dysphagia management
- Processing and updating service delivery staff timesheets
- Monitoring of service delivery staffs shift reporting to align with NDIS specific requirements
- Inducting and intaking on new participants
- Interviews and inducting on new service delivery staff
- Completing cash counting and finance with groups run by service delivery staff
Plan Manager
Bowen Flexi Care
04.2023 - 12.2023
- Processing invoices from various service providers within a timely manner
- Using MYOB to record all invoice payments
- Regular use of NDIS provider portal for claiming against NDIS funding
- Creation of monthly statements to be sent to Support Coordinators for tracking of funding allocations
- Regular liaising with participants in relation to their plan and their specific requirements
- Liaising with Service providers to ensure best outcome for participants NDIS funding.
- Communicating with NDIS directly to assist with claiming of participants funding
Support Worker
Bowen Flexi Care
07.2021 - 04.2023
- Supporting participants with their day to day care
- Supporting participants to appointments, community access and various elements of their daily life to assist with independence
- Continuously working towards a participants NDIS goals
- Supporting participants with self care (showering), personal care, medication administration
- Manual handling with wheelchairs, hoists and various tools to assist with each participants individual disability.
Hospitality Worker
McDonalds Bowen
10.2020 - 06.2021
- Reduced customer wait times by quickly and efficiently operating customer window and sales register
- Completed food delivery through personal vehicle, contacted customers prior to delivery to confirm and coordinate delivery times
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging
- Greeted customers promptly and took orders to keep flow of traffic moving
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness
- Maintained clean, sanitized and well-organized food preparation zones
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Hail Truck Operator
Workpac Mackay
02.2017 - 01.2020
- Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems
- Worked flexible hours; which includeded 12.5 hr rotating day and nightshifts over a 7n7 roster
- Worked closely with other haul truck operators to maintain optimum levels of communication to effectively and efficiently complete projects
- Verified hazardous material product descriptions and determined any faults within working areas
- Inspected truck for defects and safe operating condition before, during and after trips
- Communicated with dispatchers and other on site personnel to handle two-way updates and adjust daily schedules
- Maneuvered trucks into loading or unloading positions, following signals from loading crew to properly position vehicle and loading equipment
- Demonstrated safe driving by following all regulations and safety procedures, resulting in zero accidents during my time there
- Operating Komatsu 960E, Caterpillar 793F, caterpillar 793D, Caterpillar watercart 770D, Caterpillar watercart 777F ,Caterpillar watercart 785C, Terex 4400AC and Terex 4400DC
Cafe Worker
Cafè 22
06.2015 - 02.2017
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures
- Addressed guest complaints and resolved issues to promote satisfaction
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints
- Monitored food temperatures to comply with safety regulations
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
- Efficiently prepared sandwiches and other menu items for guests
- Trained team members to prepare sandwiches and other items according to instructions
- Made and served café beverages with speed, quality and consistency
- Memorized ingredients and recipes for a number of specialty drinks.
Babysitter
Self Employed
01.2011 - 12.2015
- Assisted children with homework assignments and special projects across different subjects
- Taught children to organize toys, wash hands and leading them by example
- Organized and cleaned home after activities by picking up toys and providing a tidy home
- Maintained updated list of emergency contact information and child's health information in case of emergencies
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation
- Prepared healthy, age-appropriate snacks and meals
- Built positive and nurturing environments to support child social and emotional growth
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Veterinary Nurse Traineeship/Administration
Proserpine Vet Surgery
01.2014 - 01.2015
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices
- Assisted in administrative duties for office team, including making phone calls, copies and schedules
- Managed medical intervention and therapy for animals in collaboration with veterinarian
- Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition
- Supported various administrative duties by proofreading, transcribing and invoicing
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions
- Processed new patients and updated client records with key information using the correct software
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment
- Processed cash payments for the performed medical procedures on animals
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Greeted incoming patients and customers professionally and provided friendly, knowledgeable assistance.
Hospitality Worker
Sushi Yum Yum
01.2011 - 01.2013
- Actively participated in planning sushi menu and crafted new items for special events
- Maintained well-organized mise en place to keep work efficient and consistent
- Mentored juniors in kitchen at all levels to prepare each for demanding roles
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs
- Scheduled and received food and beverage deliveries, adhering to food cost and budget
- Properly handled and stored food to eliminate illness and prevent cross-contamination
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates
- Helped customers complete purchases and delievered correct food items.
Education
Advanced Diploma - Community Sector Management
Traxion Training
09.2026
Completion Of Year 12 QCE -
Proserpine State High School
11.2015
Skills
- First Aid and CPR
- NDIS Worker screening (yellow card)
- Working with Children (Blue card)
- Manual open licence
- Customer service and support, front office operations
- Client communication and data management
- Compassionate and proactive communication
- Cash handling, counting and management
- Cleanliness standards, responsible
- Excellent work ethic
- Teambuilding, good listening skills
- Verbal and written communication
- Computer and bookkeeping skills
- Interpersonal Communication
- Multitasking and time management abilities
- Scheduling and database Entry
Certification
- Obtained certificate in Community Coaching general principles
- Blue card working with children
- NDIS Worker Screening Card (yellow Card)
- First aid and CPR
- Manual open licence
- NDS Emerging Leader Workshop
- EMCare - Assisting with Medications module
- EMCare - PEG and Dyphagia Management
- NDS Defensible Documentation
References
- Wendy Brackley, Coworker, Bowen Flexi Care, 0439 157 224
- Pam Little, Personal referee, 49451367
- Tess Russell, Service Delivery Coordinator, Bowen Flexi Care, 0403 213 118
Timeline
Service Delivery Coordinator
Bowen Flexi Care
12.2023 - Current
Plan Manager
Bowen Flexi Care
04.2023 - 12.2023
Support Worker
Bowen Flexi Care
07.2021 - 04.2023
Hospitality Worker
McDonalds Bowen
10.2020 - 06.2021
Hail Truck Operator
Workpac Mackay
02.2017 - 01.2020
Cafe Worker
Cafè 22
06.2015 - 02.2017
Veterinary Nurse Traineeship/Administration
Proserpine Vet Surgery
01.2014 - 01.2015
Babysitter
Self Employed
01.2011 - 12.2015
Hospitality Worker
Sushi Yum Yum
01.2011 - 01.2013
Advanced Diploma - Community Sector Management
Traxion Training
Completion Of Year 12 QCE -
Proserpine State High School
- Obtained certificate in Community Coaching general principles
- Blue card working with children
- NDIS Worker Screening Card (yellow Card)
- First aid and CPR
- Manual open licence
- NDS Emerging Leader Workshop
- EMCare - Assisting with Medications module
- EMCare - PEG and Dyphagia Management
- NDS Defensible Documentation
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