Jordon Laughlin-Glen
Rosebud,VIC
Summary
Dynamic Multi Store Manager with extensive experience at Subway, excelling in store operations and employee scheduling. Proven track record of enhancing sales and customer loyalty while effectively managing teams. Skilled in training employees to set standards and operations, with a strong focus on brand awareness and operational excellence, achieving significant improvements in food cost management.
Overview
11
11
years of professional experience
Work History
Multi Store Manager
Subway
07.2014 - 12.2025
- Managed day-to-day operations across multiple high-volume Subway locations, ensuring brand, food safety, and operational standards were consistently met
- Led, trained, and developed teams of up to 15 staff across several sites, including supervisors and shift leaders
- Created and managed weekly rosters across multiple stores, controlling wage costs while meeting operational demands
- Monitored and achieved outstanding results in food cost, waste, sales growth, add on sales and customer satisfaction
- Led the Braeside store to the top of the Australian and New Zealand KPI scoreboard in 2024
- Managed inventory, ordering, supplier relationships, and stock control to minimise shortages and over-ordering
- Handled customer feedback, complaints, and escalations with a focus on service recovery and retention
- Supported stores through peak trading periods, promotions, in store marketing and store openings
- Analysed sales data and reports to identify trends, opportunities, and areas for improvement
- Achieved an average score of above 90% across 2 locations for external reviews run by a third party company for Subway
Education
Year 12 VCE -
Cranbourne Secondary College
Cranbourne01-2017
Skills
- Store operations
- Stock ordering to budgets
- Brand awareness
- Employee scheduling
- Reaching and exceeding KPI’s
References
Available upon request
Timeline
Multi Store Manager
Subway
07.2014 - 12.2025
Year 12 VCE -
Cranbourne Secondary College