Python
Jordon Meyer
Technical Support Consultant
Mount Gravatt,Qld
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
Work History
Coles Services Australia, Cleaning
2022.01 - Current
- Services
- Opening and closing clean duties
- Daily cleaning tasks
- Liaising with managers and senior staff to organise daily and weekly schedules.
Owner/Manager
Instant Shine House Cleaning
2019.01 - 2021.01
- Setup the business
- Developed business website and implemented IT practices and systems
- Liased with customers and staff and organised rosters.
IT Support Officer
Texada Software
2009.01 - 2018.01
- Managed onsite and remote installations and upgrades of client software and hardware
- Customer technical help desk support
- Quality assurance testing of our software and identifying and resolving technical issues reported by clients
- Documented technical processes and created info sheets for customer service staff
- Maintained internal and client Oracle and SQL databases, identifying and resolving any performance issues
- Ensuring integrity of DB backups and when necessary recovering customer data
- Developed SQL queries to extract, edit and update client data
- Created and maintained ODBC connections to both onsite and cloud based databases
- Development and testing of Web API's to integrate with the SAAS version of the software
- Setup and maintenance of staff laptops and servers with all versions of Windows
- Managed LAN/WAN environment, consisting of a range of UNIX, Windows and VMware servers and computers for testing and troubleshooting all versions of Texada software on different O/S's
- Created and automated backup plans for all systems
- Setup and maintained VOIP network for customer service
- Created, customised and maintained Jasper and Crystal Reports
- Created and updated detailed change logs for all Jasper reports using GIT
- Created and maintained Python XML parsers to export data to import into 3rd party Accounting software such as Xero.
University of Queensland Bookshop
2000.01 - 2010.01
- Administration, IT and Database Maintanence
- Managed the customer service department
- Managed the warehouse department including dispatch, receivables and returns
- Extensive experience in detailed data entry, database maintenance and data imports and export
- Liaised with lecturers, customers and suppliers
- Created and maintained an up to date database of courses, books and lecturers
- Traced late and incomplete purchase orders
- Completed and analysed stock take of inventory
- Book keeping and preparation of financial reports.
Web Developer
Med-E-Serv
2000.01 - 2002.01
- Published medical journals, articles and newsletters to the internet
- Developed and updated medical websites
- Experience working as part of a team on large ongoing projects
- Experience working under project management guidelines and understanding the importance of the properly signing off and documenting processes on each assigned section of the project
Disability Support Worker
Bridges under the Horizon
1999.01 - 2001.01
- Developed and supervised numeracy, literacy personal care, cooking and community access programs to help facilitate the transition from school into the workforce and independent living
- Initiated educational, recreational and social activities to provide entertainment, therapy and to help develop social skills.
Education
12 Senior Certificate -
Runcorn State High School
1995.01 - 1996.01
• Bachelor IT / B Microelectronic Engineering - Info Tech / Microelectronic Engineering
Griffith University
Nathan 1997.04 - 1998.11
Senior First Aid Certificate - Certificate in Managing Challenging Behaviour
Horizon Foundation
Alexandra Hills, QLD 2000.01 - 2000.01
Bachelor Information Technology - Information Technology
Griffith University
Nathan, QLD 2009.01 - 2013.11
Certificate in Time management skills - undefined
Skills
Communication skillsTime managementWorking remotely as part of a teamWebsite design and SEO optimisation
Multitasking Abilities
Software Proficiency
Creative problem solving
CRM
POS systems expert
Technical Support
Software
C
PHP
Java
Javascript
HTML
CSS
SQL
Timeline
Coles Services Australia, Cleaning
2022.01 - Current
Owner/Manager
Instant Shine House Cleaning
2019.01 - 2021.01
Bachelor Information Technology - Information Technology
Griffith University
2009.01 - 2013.11
IT Support Officer
Texada Software
2009.01 - 2018.01
Senior First Aid Certificate - Certificate in Managing Challenging Behaviour
Horizon Foundation
2000.01 - 2000.01
University of Queensland Bookshop
2000.01 - 2010.01
Web Developer
Med-E-Serv
2000.01 - 2002.01
Disability Support Worker
Bridges under the Horizon
1999.01 - 2001.01
• Bachelor IT / B Microelectronic Engineering - Info Tech / Microelectronic Engineering
Griffith University
1997.04 - 1998.11
12 Senior Certificate -
Runcorn State High School
1995.01 - 1996.01