Jordyn Kirby-Smith
Brisbane
Summary
I am a dynamic 21 year old with a proven track record at The Kenmore and Lyons Waterford Wealth Management, excelling in customer service and team coordination. I have enhanced guest satisfaction through effective problem resolution and staff supervision. I am proficient in Microsoft Excel, contributing to financial reporting accuracy as a Finance Assistant. I am committed to fostering high-quality standards and operational efficiency for any venue that I work at. I am looking forward to completing a ski season and perhaps a summer season in Canada and would be grateful for any role I receive.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Finance Assistant
Lyons Waterford Wealth Management
01.2022 - Current
- Assisted with preparation of monthly financial statements and reports to inform management.
- Input financial data and produced reports using Excel.
- Increased efficiency with thorough maintenance of financial records and documentation.
- Maintained confidentiality of sensitive financial information, safeguarding both company data and client privacy.
Restaurant Supervisor
The Kenmore
05.2022 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Education
Bachelor of Business/Laws (Honours) - Financial Planning Major
Queensland University of Technology
Brisbane, QLD11-2028
High School Diploma -
Kenmore State High School
Brisbane, QLD11-2021
Skills
- Staff training
- Customer service
- Team coordination
- Staff supervision
- Task delegation
- Conflict resolution
- Reservation handling
- Problem resolution
- Cash handling
- Greeting and seating guests
- Point of sale POS software
- Critical thinking
- Worker training
- Microsoft Excel
- Opening and closing procedures
Certification
- Responsible Service of Alcohol, Australia - Up to Date
- Serve it Right, Canada - Currently Completing
- Canada Visa - Currently Completing
Timeline
Restaurant Supervisor
The Kenmore
05.2022 - Current
Finance Assistant
Lyons Waterford Wealth Management
01.2022 - Current
Bachelor of Business/Laws (Honours) - Financial Planning Major
Queensland University of Technology
High School Diploma -
Kenmore State High School
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