Jordyn Lillington-Rice

For the past 4 years, I have been a stay at home Mum raising my two children. Some of the skills I have developed include :

• Communication
• Leadership
• Planning
• Problem solving
• Resilience
• Patience
• Working under stress
• Creativity
• Organisation and Time Management

Part time job as a Nanny for a family with 3 young children.

• Planned and supervised the children's daily activities
• Assisted with housekeeping duties as well as running errands.
• Prepared meals and snacks for children based on dietary guidelines.

This was a fixed term contract during the Covid 19 Pandemic.

• Maintaining control of all who entered the premises, including staff and recording Covid 19 declarations.
• Assisting with resident meetings and implementing an IT booking app for monitoring purposes.
• Effectively managed front desk operations, ensuring a professional and welcoming environment for all visitors.
• Maintaining the flow of communication between the business, residents and families and all who entered the village.
• Provided exceptional customer service to residents and families, resolving inquiries promptly and effectively.

Was made redundant in April 2020 due to Covid-19.

• Delivered exceptional customer service, ensuring passenger comfort and safety during flights.
• Preparing and delivering food and beverage service.
• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Participated in regular training to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
• Prepared cabin for arrival by cleaning surfaces, restocking supplies and ensuring overall orderliness.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Managed inventory effectively, ensuring that all necessary supplies were available for each flight.
• Offered personalised assistance to children, elderly and passengers with disabilities.

• Answer customer enquiries
• Handle deposits, withdrawals and other routine financial interactions with customers.
• Contributed to a welcoming branch environment by maintaining a clean and organised workspace for both staff members and customers alike.
• Processed customer transactions promptly, minimizing wait times.

• Responsible for ensuring customers have an excellent shopping experience, encourage and offer advice to customers on products, answer customer questions, and handle purchases.
• Worked flexible schedule and extra shifts to meet business needs.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Built relationships with customers to encourage repeat business.
• Learned duties for various positions and provided backup at key times.
• Trained new cashiers on register operations and customer engagement techniques.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Organising a range of recreation activities for the children aged from 5-13 years old.
• Supervised and ensuring the safety of all the children in my care.
• Preparing meals and snacks throughout the day.
• Maintained accurate records of children's attendance, health, and incidents for parent communication.