Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jordyn Reed

NSW

Summary

I am a very organised person who stays on task. Can work both individually or in a group setting. I am always friendly to customers/patients, and help where I can with any inquiries they might have. I am reliable and efficient. I am up for any new opportunity that comes my way and will always try my hardest to achieve the expectations of the job.

Overview

7
7
years of professional experience

Work History

Admin Assistant

Autonexus
06.2023 - Current
  • Dealing with high volumes of vehicle operations
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained databases to track and record customer data.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Executed record filing system to improve document organization and management.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Organized and detail-oriented with a strong work ethic.
  • Gained strong leadership skills by managing projects from start to finish.
  • Delivered services to customer locations within specific timeframes.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed and maintained courteous and effective working relationships.
  • Learned and adapted quickly to new technology and software applications.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Paid attention to detail while completing assignments.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Retail Sales Associate

Health Smart Pharmacy
09.2022 - 06.2023
  • Greeted customers and helped with product questions, selections and purchases
  • Helped customers complete purchases, locate items and join reward programs
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Maintained clean sales floor and straightened and faced merchandise
  • Stocked merchandise, clearly labelling items, and arranging according to size or color
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
  • Answered questions about store policies and addressed customer concerns
  • Used POS system to process sales, returns, online orders and gift card activations
  • Issued receipts and processed refunds, credits or exchanges
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Supported loss prevention goals by monitoring shopper behaviour.

Receptionist

Monfarville Medical Centre
07.2022 - 06.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Kept reception area clean and neat to give visitors positive first impression
  • Confirmed appointments, communicated with clients and updated client records
  • Answered central telephone system and directed calls accordingly
  • Resolved customer problems and complaints
  • Responded to inquiries from callers seeking information
  • Corresponded with clients through email, telephone or postal mail
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Customer Service Assistant

McDonalds South St Marys
03.2017 - 02.2020
  • Submitted completed orders quickly to maximize delivery efficiency
  • Described product highlights and benefits to help guide purchasing decisions
  • Investigated and resolved customer inquiries and complaints quickly
  • Recommended products to customers, thoroughly explaining details
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
  • Responded proactively and positively to rapid change
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Managed timely and effective replacement of damaged or missing products.

Education

Bachelor Of Law And Criminal And Community Justice -

Western Sydney University
08.2021

Completed Year 12 -

St Clair High School
NSW, 2759
01.2020

Skills

  • Positive Attitude and Energetic
  • Greeting and Seating Clients
  • Customer Complaint Resolution
  • Appointment Booking
  • Billing and Payment Processing
  • Confirming Transactions
  • Telephone Answering
  • Call Transfers
  • Google Docs
  • Appointment Confirmation
  • Patient Appointment Management
  • Operating Telephones
  • Patient Reception
  • Claim Handling
  • Patient Contact Updating
  • Client Data
  • Telephone Reception
  • Multitasking
  • Google Drive
  • Flexible and Adaptable
  • Microsoft Office
  • Verbal Communication
  • Recordkeeping

References

Professional:


Autonexus:

Isabella Maugeri (Site Manager)

0457697508

Peter Craven (Paintshop Supervisor)

0421197497


Monfarville Pharmacy:

Anila Qazi (Pharmacist)

0405524942


Monfarville Medical Centre:

Fritz Mangaser (Nurse)

0451650663




Personal:

Jessica Gavin

0415769742


Ivona Delipetar

0434251876

Timeline

Admin Assistant

Autonexus
06.2023 - Current

Retail Sales Associate

Health Smart Pharmacy
09.2022 - 06.2023

Receptionist

Monfarville Medical Centre
07.2022 - 06.2023

Customer Service Assistant

McDonalds South St Marys
03.2017 - 02.2020

Bachelor Of Law And Criminal And Community Justice -

Western Sydney University

Completed Year 12 -

St Clair High School

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Jordyn Reed