Efficient and reliable individual with a primary background in managing administrative tasks, ensuring smooth operations. Possess strong organisational skills and ability to multitask effectively across various projects.
Overview
6
6
years of professional experience
Work History
Administrative Clerk
Big Rig Maintenance and Servicing
Ravenhall, Victoria
08.2023 - Current
Ordering supplies and equipment as needed.
Processing weekly payroll and auditing of employee timesheets.
Responding to client emails, and answer incoming phone calls.
Provided general administrative support to staff members.
Accounting duties such as processing all invoices payable, processing and reconciling receivable invoices, following up with customer accounts to resolve unpaid or past due accounts, and reconciling daily transactions on Xero Accounting Software.
General cleaning duties, such as maintaining a tidy work desk, and sweeping or mopping the floor when required.
Completing any general tasks when instructed by the director.
Front Office Receptionist
Bell Motel
Preston, Victoria
06.2020 - 08.2023
GuestPoint PMS.
Front office operations.
Organizing and coordinating events held in the function room.
Allocating and printing task, cleaning sheets for housekeeping.
General cleaning of public areas (mopping, dusting, vacuuming), and maintaining a tidy workspace.
Assisting guests.
Balancing the day’s transactions to prepare for the daily rollover.
Making sales and entering reservations.
Ensuring all guests check in via QR code or a daily sign-in sheet.
Completing tasks, the motel manager assigns me to complete throughout my shift.
General cleaning of public areas.
Stripping, cleaning, and presenting motel rooms.
Relief Motel Manager
Fox On the Run Motel
Kilmore, Victoria
05.2021 - 12.2021
GuestPoint PMS.
Front office operations.
Auditing daily transactions to ensure all accounts are balanced for the day.
Reconciling third-party booking reservations at the end of the month.
Completing weekly and end-of-month reports.
Approving and sending invoices to accounts.
Routinely sanitizing public areas.
Managing the housekeeping team, such as training and trialing new housekeepers, scheduling rosters for the week, and performing room inspections.
Completing basic and general maintenance tasks.
Issuing invoices and ensuring payment is received by the due date.
Placing linen and supply orders for the week.
Standard housekeeping duties, ensuring rooms are spotless, and presented beautifully.
Rate management: setting daily prices to maximize revenue and profitability.
Guest Service Agent
Bayview Eden
South Melbourne, Victoria
06.2018 - 06.2020
Greeted guests with a friendly and welcoming attitude.
Checking guest and group arrivals, and allocating rooms as required.
Checking in and out of guests.
Answered inquiries about hotel services, facilities and local attractions.
Processed guest payments quickly and efficiently.
Provided information regarding room availability and rates to potential customers.
Responded to telephone calls from guests promptly and courteously.
Entering and updating reservations after hours.
End of shift balancing.
Managing the switchboard and transferring calls to the relevant department.
Responding to guest emails.
Skills
Efficient time management
Problem-solving
Ability to work effectively autonomously, or in a group setting
Able to perform effectively under pressure, in a fast-paced environment