Hi, I’m
Jorge Fernandez
Manager (IT, Business)
South Plympton,SA
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
A manager with expertise in problem-solving and the use of technology to enhance customer experience and boost business performance. With extensive knowledge and expertise applied in numerous organisations to achieve their goals by implementing innovative solutions that align with their unique needs and objectives. This success stems from the ability to identify opportunities for improvement, develop strategies that drive growth, and execute projects with precision and efficiency. Whether optimising parking operations, streamlining business processes, or leveraging the latest technologies. Dedicated to delivering results that exceed expectations with a passion for innovation and a commitment to excellence.
A knowledgeable IT Manager who oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
31
years of professional experience
1
Certification
Work History
Karidis Corporation
Car Park Business and Facilities Manager
08.2021 - Current
Job overview
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances
- Responded to building emergencies and managed repairs.
- Investigated problems and determined appropriate remedies using data analysis.
- Drove continuous improvement of processes and systems operation.
- Controlled expenses to meet budget requirements.
- Analyzed building control and HVAC system performance and recommended improvements.
- Performed start-up functions on systems based on project plans, specifications and contract documents.
- Managed projects of $ 1,000,000 in 2022.
- Conducted inspections of facility grounds, external structures, systems, and equipment.
- Controlled expenses to meet budget requirements, achieving established KPIs in 2021-2022.
- Responded to building emergencies and managed repairs.
- Led corporate initiatives such as developing and implementing Sales and Marketing Training program.
Point ParkingMelbourne, VIC
Account Manager - Car Park Business
07.2019 - 08.2021
Job overview
- Responsible for efficient operation of four million dollars Car Park business with great success in revenue, staff management and IT support.
- Technology is backbone of business success
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Hired, supervised and coached [50] employees on sales strategies to optimize performance.
- Operations management
- Staff Management, mentoring, leadership
- IT support to Car Park Technology, tailored software development, and data analysis.
- Process analysis, operations improvement
- Planning workforce, budgeting, and forecasting
- Vendors management, building bold relationships with all kinds of stakeholders
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
Scentre Group
Supervisor - Car Park Business.
09.2018 - 07.2019
Job overview
- Managing 5000+ bays Car Park operations, with great success in positioning as second-best KPI in 2019.
- Attention of 150+ daily calls throughout 10+ staff members
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Set overall vision and provided team leadership.
- Created successful work schedules for each team member to maintain deadlines and fully staffed shifts.
- Interviewed, hired and trained new employees for production positions.
- Ordinary inspections of incoming materials were conducted to check quality and compliance with established product specifications.
- Performed annual evaluations and reviews for large staff of employees.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Myer Centre Rundle
Car Park Operations Manager
05.2015 - 09.2018
Job overview
- Responsible for maximising returns from Car Park and operational administration and providing financial and sales reports and monthly performance reports, increasing sales by 20% in 2022-2023.
- Experience with different technology brands such as SKIDATA, Sensor Dynamics, and ADVAM.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties under applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues.
Bureau of Meteorology SA
IT Services - Volunteer
08.2014 - 05.2015
Job overview
- Weather Folios Digitisation Project
- Duties:
- Create a data mining dashboard for public users of a database of 300,000+ weather observations
- Requirements were that it be intuitive, extensible and can be operated by the project manager.
Olimpica Stores
Regional IT Manager
11.2008 - 07.2014
Job overview
- Established and maintained operational standards for 56 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Oversaw IT department operations and training.
- Guided organizational technology strategy and roadmaps.
- Wrote policy, procedure and manuals governing internal IT use.
- Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Analyzed architecture design, scoping, implementation, testing and deployment need to define project requirements.
- Coordinated 15+ projects, defined scope, and managed milestones.
- Coached employees through day-to-day work and complex problems.
- Monitored employee and customer interactions to assess quality of service.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
Casino Group - Exito Super Stores
IT Manager, Regional
11.1991 - 07.2005
Job overview
- Achieved regional sales goal of $[100,000] by resolving problems, training staff members and completing action plans.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
Education
Australian Institute of BusinessAdelaide, SA
MBA from Intelligence applied, IT Organisational Management
09.2023
Australian Institute of BusinessAdelaide, SA
Graduate Diploma from Management
11.2022
Australian Institute of BusinessAdelaide, SA
Graduate Certificate from Management
07.2021
ICESI UniversityCali, Colombia
Australian Graduate Diploma from Business Administration
11.2015
Libre UniversityCali, Colombia
Australian Bachelor Degree
2015
Skills
- Can conceive, develop and execute high-level operational business plans and strategies
- Operational Cost Reductions
- Negotiation and problem-solving experience
- Data analysis and forecasting
- Extensive knowledge of Microsoft Office package, excellent use of Excel, PowerPoint, reporting, program scripts, etc
- Extensive experience and knowledge of Contemporary Project Management and ITIL methodologies
- Proven and successful experience in managing delivery of infrastructure services, including standards creation, network services design, server management, telecommunications, data storage and archiving, and management of outsourced infrastructure service provider relationships
- Project Management and Planning
- Risk Mitigation Planning
- Project Records
- Leading Projects
- Team Collaboration
- Technology Evaluations
Accomplishments
- I have led a variety of projects such as Network Designing, Technological installations, Operations transformations, facilities refitting for new stores (more than 50 stores), IT support and help-desk service installation, data electric installation, contractors and services transitions, improving performance and controlling costs, delivering on time
- Human Resources, Team Management, Conflict resolution
- I helped to improve the teamwork productivity by designing new procedures, standards and KPIs, using negotiation skills and leading the group of internal staff was, working harmonically along with the contractors to achieve the goals and the recognition with the team with the best SLA in years 2009 to 2014 in a row
- Training
- At Eastland Shopping Centre (Point Parking), I successfully led the managerial training program to provide suitable candidates to become leaders, supervisors or managers
- At Myer Centre, I developed documentation and videos to train the constantly changing security personnel to focus on maintaining a high-level Customer Service
- Outsourcing & Improving
- As Car Park operations Manager at Myer Centre, Westfield, Eastland and now Karidis Corporation, I have been looking for ways to improve the maintenance of the Car Park equipment, the building
Certification
Training in Advanced Speaking and Listening / Adelaide, TAFE 2017
Course in Trade Customer Service, 2014
Wilson Security, Adelaide.
General Safety Induction Card. No. 4BC01C36F5 2014
Coles, Adelaide.
Graduate Certificate in Project Management 2012
ICESI University – Colombia.
Office Package Advance user – Olimpica Stores.
Coaching for high-performance Teams. Olimpica Stores.
Conflict Resolution & Negotiation Exito Stores.
ITIL Essentials course. Exito Stores.
Cycling, Cooking
Enthusiastic cyclist with a deep love for the sport and a dedication to physical fitness, I love all the benefits behind this sport, endurance, perseverance, and good health.
I am a passionate home cook who loves experimenting with new flavours and ingredients; it is a fantastic way to share and know new people. I love cooking Paella and other Latin recipes and am eager to experience new flavours.
Availability
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Timeline
Car Park Business and Facilities Manager
Karidis Corporation
08.2021 - Current
Account Manager - Car Park Business
Point Parking
07.2019 - 08.2021
Supervisor - Car Park Business.
Scentre Group
09.2018 - 07.2019
Car Park Operations Manager
Myer Centre Rundle
05.2015 - 09.2018
IT Services - Volunteer
Bureau of Meteorology SA
08.2014 - 05.2015
Regional IT Manager
Olimpica Stores
11.2008 - 07.2014
IT Manager, Regional
Casino Group - Exito Super Stores
11.1991 - 07.2005
Australian Institute of Business
MBA from Intelligence applied, IT Organisational Management
Australian Institute of Business
Graduate Diploma from Management
Australian Institute of Business
Graduate Certificate from Management
ICESI University
Australian Graduate Diploma from Business Administration
Libre University
Australian Bachelor Degree
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