Jorge Leza Torregrosa
Melbourne,VIC
Summary
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
5
5
years of professional experience
Work History
Senior Waiter, Bartender, Barman
Black & White Waiters
10.2022 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed food resources, memorized orders, and coordinated customer service.
Senior Waiter
Crown Hotel
01.2023 - 10.2023
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Section Waiter
Brasería "El Chuletón"
06.2018 - 08.2022
- Informed customers about daily and seasonal specials.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
University Degree - Physiotherapy
Universidad San Jorge
Zaragoza06.2022
Bachelor of Science -
Instituto Martínez Vargas
Barbastro06.2018
Skills
- Bar Terminology
- Upselling Techniques
- Special Event Coordination
- Strong Communication Skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Senior Waiter
Crown Hotel
01.2023 - 10.2023
Senior Waiter, Bartender, Barman
Black & White Waiters
10.2022 - Current
Section Waiter
Brasería "El Chuletón"
06.2018 - 08.2022
University Degree - Physiotherapy
Universidad San Jorge
Bachelor of Science -
Instituto Martínez Vargas
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