Jorge Restrepo
Bendigo,VIC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Media and Communications Adviser
DEECA
Bendigo, VIC
06.2023 - Current
- Demonstrated leadership skills in managing projects from concept to completion.
- Passionate about learning and committed to continual improvement.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong communication and organizational skills through working on group projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Applied effective time management techniques to meet tight deadlines.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked effectively in fast-paced environments.
- Produced and distributed brochures, newsletters and press kits.
- Monitored analytics data to assess campaign performance, making data-driven adjustments as needed for optimal results.
- Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
- Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
- Managed social media accounts, driving user engagement and increasing followership.
- Coordinated media interviews with organization staff, board members and volunteers.
- Facilitated press conferences and other outreach events to raise visibility of organization.
- Optimized website content through search engine optimization techniques, improving search rankings and user experience.
- Monitored media coverage and produced detailed reports to analyze impact of PR efforts.
- Wrote clear and engaging copy for press releases, blog posts, social media updates, and other communications materials.
President - Non-for-profit - Volunteer
Hispanos Unidos De Victoria
Bendigo, VIC
07.2021 - Current
- Developed marketing materials for events, increasing public interest and attendance rates.
- Provided administrative support to department leads to help organize events and fundraisers.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Strengthened partnerships between the organization and local businesses to enhance collaboration opportunities.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
Event Usher Volunteer
Bendigo Venues And Events
Bendigo, VIC
11.2019 - Current
- Enhanced guest experience by efficiently directing attendees to their designated seats.
- Resolved conflicts among guests professionally, promoting a positive atmosphere at events.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Developed strong communication skills through regular interaction with attendees, colleagues, and management staff at events.
- Consistently met punctuality requirements, arriving on time for shifts and ensuring readiness to perform all ushering duties effectively.
- Promoted a welcoming atmosphere by greeting guests warmly upon arrival and providing helpful information about the event.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Managed ticket scanning duties, verifying valid entry access for each attendee and preventing unauthorized entries.
- Provided exceptional customer service by promptly addressing inquiries and concerns from event attendees.
- Participated in pre-event briefings, staying informed about specific event requirements and expectations.
- Assisted patrons with seating by giving directions and lighting paths.
- Handled crowd control to maintain order and prevent overcrowding.
- Reviewed tickets for authenticity and applicability to particular event.
- Maintained clean and organized seating areas to provide a pleasant environment for event attendees.
- Directed ticket holders to seats and facility locations.
- Excellent communication skills, both verbal and written.
- Developed strong communication and organizational skills through working on group projects.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Strengthened communication skills through regular interactions with others.
- Assisted in grant writing endeavors to secure funding for vital organizational needs and expansion plans.
Communications and Engagement Officer
DTP
Bendigo, VIC
06.2022 - 06.2023
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
- Coordinated operations with other emergency service groups.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Coordinated effective placements of media announcements, billboards and print ads for maximum effectiveness and exposure.
- Maintained positive relationships with external marketing and PR teams, optimizing value with collaborative approach.
- Built strong relationships with industry partners through networking events and collaborations on joint projects.
- Coordinated with design and media teams to develop high-quality creative assets.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong communication and organizational skills through working on group projects.
- Established rapport with diverse clientele by demonstrating empathy, active listening skills, and cultural sensitivity during interactions.
- Fostered positive relationships with clients for improved commitment and progress towards goals.
Customer Service and Education Officer
Portable Long Service Authority
Bendigo, VIC
05.2019 - 06.2022
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Completed data entry to record call notes, suggestions and questions.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Assisted call-in customers with questions and orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Trained staff on operating procedures and company services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Scanned documents and saved in database to keep records of essential organizational information.
- Checked for accuracy by verifying data and records.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Analyzed current data records to provide detailed reports.
- Used computer software to store and retrieve data.
- Updated and maintained customer information, documents and records.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Marketing Coordinator - Latin America and Europe
Australian National Institute Of Business And Tech
Melbourne, VIC
06.2012 - 11.2018
- Developed and tracked performance indicators to measure results of marketing campaigns.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Used online and offline marketing to generate leads, increase visibility and drive sales growth.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
- Developed and executed marketing plans for trade shows and other events to increase brand awareness.
- Established relationships with key stakeholders and media outlets to secure press coverage and increase rapport and trust.
- Created and managed social media campaigns to increase brand engagement.
- Developed visually engaging marketing materials to support product launches and promotions.
- Optimized marketing budget allocation by tracking ROI and adjusting strategies accordingly.
- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
- Wrote and distributed press releases to increase brand visibility.
- Planned and executed internal and external marketing events.
- Optimized email campaigns to increase open and click-through rates.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Coordinated with design and media teams to develop high-quality creative assets.
- Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
- Facilitated productive trade shows, leading to increased lead generation and brand exposure.
- Improved website traffic with the implementation of SEO best practices and keyword research.
- Coordinated public relations activities, securing positive press coverage for company initiatives.
- Strengthened relationships with key stakeholders by coordinating cross-functional promotional events.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Increased customer engagement through the creation of compelling social media content and strategies.
- Created and managed marketing budgets to monitor expenditures, control costs and increase ROI.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Analyzed competitive landscape to inform positioning strategies for new products or services.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Music Applied - Music Theory And Composition
Box Hill Institute
Box Hill, VIC01.2011
BBA - Marketing And Advertising
San Martin University
Bogota, Colombia01.1999
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Excellent Communication
- Problem-Solving
- Data Entry
- Networking
- Time Management
- Interpersonal Communication
- Regulatory Compliance
- Record preparation
- Inbound Call Management
- [Language] Fluency
- Microsoft Office
- Data Evaluation
- Complaint Handling
- Customer Education
- Data Management
- Customer Service
- Report creation
- CRM Software
Timeline
Media and Communications Adviser
DEECA
06.2023 - Current
Communications and Engagement Officer
DTP
06.2022 - 06.2023
President - Non-for-profit - Volunteer
Hispanos Unidos De Victoria
07.2021 - Current
Event Usher Volunteer
Bendigo Venues And Events
11.2019 - Current
Customer Service and Education Officer
Portable Long Service Authority
05.2019 - 06.2022
Marketing Coordinator - Latin America and Europe
Australian National Institute Of Business And Tech
06.2012 - 11.2018
Music Applied - Music Theory And Composition
Box Hill Institute
BBA - Marketing And Advertising
San Martin University