Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jorge Restrepo

Bendigo,VIC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Media and Communications Adviser

DEECA
06.2023 - Current
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Passionate about learning and committed to continual improvement.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed strong communication and organizational skills through working on group projects.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Applied effective time management techniques to meet tight deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • Proven ability to learn quickly and adapt to new situations.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked effectively in fast-paced environments.
  • Produced and distributed brochures, newsletters and press kits.
  • Monitored analytics data to assess campaign performance, making data-driven adjustments as needed for optimal results.
  • Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
  • Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
  • Managed social media accounts, driving user engagement and increasing followership.
  • Coordinated media interviews with organization staff, board members and volunteers.
  • Facilitated press conferences and other outreach events to raise visibility of organization.
  • Optimized website content through search engine optimization techniques, improving search rankings and user experience.
  • Monitored media coverage and produced detailed reports to analyze impact of PR efforts.
  • Wrote clear and engaging copy for press releases, blog posts, social media updates, and other communications materials.

President - Non-for-profit - Volunteer

Hispanos Unidos De Victoria
07.2021 - Current
  • Developed marketing materials for events, increasing public interest and attendance rates.
  • Provided administrative support to department leads to help organize events and fundraisers.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
  • Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
  • Strengthened partnerships between the organization and local businesses to enhance collaboration opportunities.
  • Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Passionate about learning and committed to continual improvement.
  • Learned and adapted quickly to new technology and software applications.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.

Event Usher Volunteer

Bendigo Venues And Events
11.2019 - Current
  • Enhanced guest experience by efficiently directing attendees to their designated seats.
  • Resolved conflicts among guests professionally, promoting a positive atmosphere at events.
  • Monitored entrance and exit of venue to guarantee safety of guests.
  • Developed strong communication skills through regular interaction with attendees, colleagues, and management staff at events.
  • Consistently met punctuality requirements, arriving on time for shifts and ensuring readiness to perform all ushering duties effectively.
  • Promoted a welcoming atmosphere by greeting guests warmly upon arrival and providing helpful information about the event.
  • Monitored guests for compliance with safety and security protocols, raising any issue with security.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Managed ticket scanning duties, verifying valid entry access for each attendee and preventing unauthorized entries.
  • Provided exceptional customer service by promptly addressing inquiries and concerns from event attendees.
  • Participated in pre-event briefings, staying informed about specific event requirements and expectations.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Handled crowd control to maintain order and prevent overcrowding.
  • Reviewed tickets for authenticity and applicability to particular event.
  • Maintained clean and organized seating areas to provide a pleasant environment for event attendees.
  • Directed ticket holders to seats and facility locations.
  • Excellent communication skills, both verbal and written.
  • Developed strong communication and organizational skills through working on group projects.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Strengthened communication skills through regular interactions with others.
  • Assisted in grant writing endeavors to secure funding for vital organizational needs and expansion plans.

Communications and Engagement Officer

DTP
06.2022 - 06.2023
  • Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
  • Created and managed project plans, timelines and budgets.
  • Gathered, organized and input information into digital database.
  • Coordinated operations with other emergency service groups.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Coordinated effective placements of media announcements, billboards and print ads for maximum effectiveness and exposure.
  • Maintained positive relationships with external marketing and PR teams, optimizing value with collaborative approach.
  • Built strong relationships with industry partners through networking events and collaborations on joint projects.
  • Coordinated with design and media teams to develop high-quality creative assets.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed strong communication and organizational skills through working on group projects.
  • Established rapport with diverse clientele by demonstrating empathy, active listening skills, and cultural sensitivity during interactions.
  • Fostered positive relationships with clients for improved commitment and progress towards goals.

Customer Service and Education Officer

Portable Long Service Authority
05.2019 - 06.2022
  • Identified issues, analyzed information and provided solutions to problems.
  • Paid attention to detail while completing assignments.
  • Worked effectively in fast-paced environments.
  • Applied effective time management techniques to meet tight deadlines.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Completed data entry to record call notes, suggestions and questions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Assisted call-in customers with questions and orders.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Trained staff on operating procedures and company services.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Checked for accuracy by verifying data and records.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Analyzed current data records to provide detailed reports.
  • Used computer software to store and retrieve data.
  • Updated and maintained customer information, documents and records.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Marketing Coordinator - Latin America and Europe

Australian National Institute Of Business And Tech
06.2012 - 11.2018
  • Developed and tracked performance indicators to measure results of marketing campaigns.
  • Generated sponsorships with related and partnering entities to enhance marketing objectives.
  • Used online and offline marketing to generate leads, increase visibility and drive sales growth.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
  • Developed and executed marketing plans for trade shows and other events to increase brand awareness.
  • Established relationships with key stakeholders and media outlets to secure press coverage and increase rapport and trust.
  • Created and managed social media campaigns to increase brand engagement.
  • Developed visually engaging marketing materials to support product launches and promotions.
  • Optimized marketing budget allocation by tracking ROI and adjusting strategies accordingly.
  • Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
  • Wrote and distributed press releases to increase brand visibility.
  • Planned and executed internal and external marketing events.
  • Optimized email campaigns to increase open and click-through rates.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
  • Coordinated with design and media teams to develop high-quality creative assets.
  • Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
  • Facilitated productive trade shows, leading to increased lead generation and brand exposure.
  • Improved website traffic with the implementation of SEO best practices and keyword research.
  • Coordinated public relations activities, securing positive press coverage for company initiatives.
  • Strengthened relationships with key stakeholders by coordinating cross-functional promotional events.
  • Created engaging brochures and flyers to use for promotional materials and distribution.
  • Increased customer engagement through the creation of compelling social media content and strategies.
  • Created and managed marketing budgets to monitor expenditures, control costs and increase ROI.
  • Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.
  • Analyzed competitive landscape to inform positioning strategies for new products or services.
  • Proven ability to learn quickly and adapt to new situations.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Music Applied - Music Theory And Composition

Box Hill Institute
Box Hill, VIC
01.2011

BBA - Marketing And Advertising

San Martin University
Bogota, Colombia
01.1999

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Excellent Communication
  • Problem-Solving
  • Data Entry
  • Networking
  • Time Management
  • Interpersonal Communication
  • Regulatory Compliance
  • Record preparation
  • Inbound Call Management
  • [Language] Fluency
  • Microsoft Office
  • Data Evaluation
  • Complaint Handling
  • Customer Education
  • Data Management
  • Customer Service
  • Report creation
  • CRM Software

Timeline

Media and Communications Adviser

DEECA
06.2023 - Current

Communications and Engagement Officer

DTP
06.2022 - 06.2023

President - Non-for-profit - Volunteer

Hispanos Unidos De Victoria
07.2021 - Current

Event Usher Volunteer

Bendigo Venues And Events
11.2019 - Current

Customer Service and Education Officer

Portable Long Service Authority
05.2019 - 06.2022

Marketing Coordinator - Latin America and Europe

Australian National Institute Of Business And Tech
06.2012 - 11.2018

Music Applied - Music Theory And Composition

Box Hill Institute

BBA - Marketing And Advertising

San Martin University

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Jorge Restrepo