Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jorgeanne Alfiler

Onkaparinga Heights,SA

Summary

Dynamic Shift Manager at McDonald's with a proven track record in mentoring and coaching, enhancing team performance through effective problem-solving and relationship building. Recognized for maintaining safety compliance while delivering exceptional customer service, fostering a positive work environment, and training new employees to uphold high operational standards.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
03.2023 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.

Waitress/Barista

Half Baked Co
07.2024 - 10.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Receptionist

Derrimut 24:7 Gym
05.2023 - 06.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Crew Trainer

McDonald's Restaurant
03.2020 - 12.2022
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.

Education

Bachelor Of Primary Education (Honours) - Education

University of South Australia
Adelaide, SA

Diploma - Health Sport

University of South Australia
Adelaide, SA
09.2024

Higher School Certificate - High School

Willyama High School
Broken Hill
11.2022

Skills

  • Energetic and enthusiastic
  • Relationship building
  • Mentoring and coaching
  • Interpersonal skills
  • Safety compliance
  • Team building
  • Problem-solving
  • Active listening
  • Safety management

Certification

  • Working With Children Check
  • RRHAN- EC
  • First Aid

Timeline

Waitress/Barista

Half Baked Co
07.2024 - 10.2024

Receptionist

Derrimut 24:7 Gym
05.2023 - 06.2024

Shift Manager

McDonald's
03.2023 - Current

Crew Trainer

McDonald's Restaurant
03.2020 - 12.2022

Bachelor Of Primary Education (Honours) - Education

University of South Australia

Diploma - Health Sport

University of South Australia

Higher School Certificate - High School

Willyama High School

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Jorgeanne Alfiler