Jorge III LIZASO
Acacia Ridge ,QLD
Summary
Resourceful professional in network and computer systems management, known for high productivity levels and efficient task completion. Possess specialized skills in network configuration, system security protocols, and disaster recovery planning. Excel in problem-solving, teamwork, and adaptability, ensuring seamless operations and optimized system performance.
Overview
8
8
years of professional experience
Work History
IT Technical Support Specialist
Manila Central University
Manila, Philippines
06.2015 - 10.2022
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Used remote login tools to assist clients with technical and product questions.
- Implemented security measures such as antivirus software installation and firewall configuration.
- Demonstrated advanced product knowledge to solve customer issues.
- Configured user accounts in Active Directory and other directory services platforms.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Conducted remote diagnostics to identify and solve technical problems.
- Maintained up-to-date case documentation for future reference.
- Assisted in the development and updating of technical documentation and support guides.
- Documented technical information such as troubleshooting steps taken during issue resolution process.
- Developed and delivered training sessions to customers on how to use products more effectively.
- Designed, developed and implemented online courses for faculty and staff utilizing the Learning Management System.
- Maintained accurate records of all completed trainings in the organization's Learning Management System.
- Evaluated existing resources available within the organization's Learning Management System platform.
- Developed and implemented an online training program for new employees using the Learning Management System.
- Provided guidance to students on how to navigate the Learning Management System.
- Contributed to the design of a comprehensive learning management system.
- Generated monthly analytics reports that track usage data from the Learning Management System.
- Configured settings, notifications, alerts. within the Learning Management System.
- Managed user permissions and roles within the Learning Management System.
- Duplicate/mirror of courses.
- Provide technical support for students and faculty concerns.
- Managed the Learning Management System including user profiles, course catalogs and reporting functions.
- Update enrollment list.
- Creation of courses/subjects for faculties.
- Manage and creation of security per access of students and faculty.
- Provided training for students regarding learning managements system.
- Managed course materials online using learning management systems.
- Updated existing databases by adding newly sourced contacts into contact management systems regularly.
Retail Assistant
SM Malls
Bulacan , Philippines
06.2014 - 12.2014
- Handled returns and exchanges according to company policies.
- Computed purchases and received and processed cash or credit payment.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
- Organized storeroom items neatly on shelves according to size, color or type of item.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Described merchandise and explained use, operation and care.
Education
Bachelor of Science - Information Technology
St. Paul University
Bocaue, Bulacan04-2012
Skills
- Virtualization technologies
- Asset management
- Server maintenance
- Application support
- Active Directory management
- Hardware installation
Languages
English
Professional
References
References available upon request.
Timeline
IT Technical Support Specialist
Manila Central University
06.2015 - 10.2022
Retail Assistant
SM Malls
06.2014 - 12.2014
Bachelor of Science - Information Technology
St. Paul University
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