Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jorgia Ni'o

Logan Reserve

Summary

My name is Jorgia Ni'o I am 20 years old and recently just moved to the Logan area. I am a positive and organized team player with strong ability to motivate staff and enhance customer satisfaction. Well-versed in inventory management and sales techniques, combining these with effective communication and problem-solving skills. Committed to driving store success through operational excellence and team leadership.

Overview

2
2
years of professional experience

Work History

Assistant Store Manager

Spendless Shoes
08.2025 - Current
  • Assisted in daily operations to ensure smooth store functioning and customer satisfaction.
  • Managed cash handling processes, ensuring accuracy during transactions and adherence to financial protocols.
  • Rotated merchandise and displays to feature new products and promotions.
  • Enhanced customer experience through effective communication and personalized service strategies.
  • Assisted in training new staff on operational procedures and company policies to maintain consistency in service quality.

Manager on Duty

The Spot Vintage and Streetwear
10.2024 - 06.2025
  • Supervised daily store operations to ensure efficient customer service and inventory management.
  • Monitored merchandise displays for compliance with brand standards and visual merchandising guidelines.
  • Implemented strategies to optimize stock levels and reduce product loss through effective inventory control.
  • Analyzed sales trends to provide insights for future merchandising decisions and staffing needs.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Implemented promotional events to drive foot traffic, and increase sales revenue.
  • Resolved customer inquiries and complaints effectively to maintain positive shopping experiences.

Retail and Pharmacy Assistant

Chemist Warehouse
03.2024 - 10.2024
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Educated customers on medication usage, side effects, and proper storage techniques.
  • Supported daily operations by organizing workstations and maintaining cleanliness in the pharmacy area.
  • Collaborated with team members to streamline workflow and enhance service delivery efficiency.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Maintained inventory levels, ensuring stock availability for over-the-counter products and prescription medications.
  • Processed prescriptions using pharmacy management software, ensuring compliance with regulations.

Education

High School - Year 11

Shalom College
Bundaberg, QLD
08-2023

Certificate II - Salon Assistance

TAFE Queensland
Bundaberg, QLD
11-2021

Skills

  • Customer service and engagement
  • problem solving
  • Retail operations
  • Customer relations
  • Store organization
  • Time management
  • Team building and leadership

Timeline

Assistant Store Manager

Spendless Shoes
08.2025 - Current

Manager on Duty

The Spot Vintage and Streetwear
10.2024 - 06.2025

Retail and Pharmacy Assistant

Chemist Warehouse
03.2024 - 10.2024

High School - Year 11

Shalom College

Certificate II - Salon Assistance

TAFE Queensland
Jorgia Ni'o