Jorgia Ni'o
Logan Reserve
Summary
My name is Jorgia Ni'o I am 20 years old and recently just moved to the Logan area. I am a positive and organized team player with strong ability to motivate staff and enhance customer satisfaction. Well-versed in inventory management and sales techniques, combining these with effective communication and problem-solving skills. Committed to driving store success through operational excellence and team leadership.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Spendless Shoes
08.2025 - Current
- Assisted in daily operations to ensure smooth store functioning and customer satisfaction.
- Managed cash handling processes, ensuring accuracy during transactions and adherence to financial protocols.
- Rotated merchandise and displays to feature new products and promotions.
- Enhanced customer experience through effective communication and personalized service strategies.
- Assisted in training new staff on operational procedures and company policies to maintain consistency in service quality.
Manager on Duty
The Spot Vintage and Streetwear
10.2024 - 06.2025
- Supervised daily store operations to ensure efficient customer service and inventory management.
- Monitored merchandise displays for compliance with brand standards and visual merchandising guidelines.
- Implemented strategies to optimize stock levels and reduce product loss through effective inventory control.
- Analyzed sales trends to provide insights for future merchandising decisions and staffing needs.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Implemented promotional events to drive foot traffic, and increase sales revenue.
- Resolved customer inquiries and complaints effectively to maintain positive shopping experiences.
Retail and Pharmacy Assistant
Chemist Warehouse
03.2024 - 10.2024
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Educated customers on medication usage, side effects, and proper storage techniques.
- Supported daily operations by organizing workstations and maintaining cleanliness in the pharmacy area.
- Collaborated with team members to streamline workflow and enhance service delivery efficiency.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Maintained inventory levels, ensuring stock availability for over-the-counter products and prescription medications.
- Processed prescriptions using pharmacy management software, ensuring compliance with regulations.
Education
High School - Year 11
Shalom College
Bundaberg, QLD08-2023
Certificate II - Salon Assistance
TAFE Queensland
Bundaberg, QLD11-2021
Skills
- Customer service and engagement
- problem solving
- Retail operations
- Customer relations
- Store organization
- Time management
- Team building and leadership
Timeline
Assistant Store Manager
Spendless Shoes
08.2025 - Current
Manager on Duty
The Spot Vintage and Streetwear
10.2024 - 06.2025
Retail and Pharmacy Assistant
Chemist Warehouse
03.2024 - 10.2024
High School - Year 11
Shalom College
Certificate II - Salon Assistance
TAFE Queensland