Jorja Dart

Department manager/Front of shop

• Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
• Managing and supporting staff to work to their best ability.
• Money management skills - Operating cash registers, handling transactions, Till change, end of day money count and change orders.
• Stocking Shelves, organizing products and maintaining a clean and orderly store environment.
• Monitoring inventory levels, replenishing stock, and ensuring products are displayed attractively.
• Participating in store opening and closing procedures, including cleaning and restocking.
• Expert level of customer service skills, attention to detail, ability to work in a fast-paced environment.
• Provided personalized service and genuine empathy during and throughout my customer service duties.
• Handled customer issues and complaints with professionalism and diplomacy, leading to successful resolutions.
• Maintained comprehensive knowledge of company products and services to provide accurate information and guidance to customers.
• Provided exceptional support during high-traffic periods, maintaining professionalism under pressure and minimizing disruptions in service levels.
• ensuring seamless transitions between team members and providing customers with consistent support across multiple touchpoints.
• Streamlined communication between customers and internal teams, resulting in increased collaboration and problem resolution.
• Assisted customers with product selection based on their needs, preferences, or budget constraints.
• Proactively identified potential operational inefficiencies and recommended solutions to management, resulting in streamlined store processes.
• Resolved internal conflicts among team members by open communication with management, assuring correct steps were taken to address any issues or concerns.
• Effectively managed time by prioritizing tasks according to store needs or management directives.
• Participated in promotional events and initiatives, increasing brand awareness and boosting sales performance.
• Engaged in friendly conversation with customer to better uncover individual needs, as well as developing strong rapport with customers and creating positive impressions of business.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Monitored customers for signs of security concerns and escalated issues to management.
• Used in-store system to locate inventory and place special orders for customers.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.