Jorja De Lange
Summary
Resourceful administrative professional with in-depth understanding of all areas of business operations, including meeting support, correspondence management and human resources administration. Excellent communication, interpersonal, and planning skills with an analytical approach to solving routine and complex problems. Bringing 2 years of related experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business Support Officer (AO4)
Statistical Services Branch, Queensland Health
06.2024 - Current
- Liaised with human resource department and payroll department to resolve employee conflicts and concerns in need of escalation.
- Designed onboarding process for new personnel, expediting full operational competency through standardized curricula.
- Proactively created comprehensive instruction guides to streamline team processes and improve efficiency in handling common requests.
- Maintained accurate records of Employee Movements throughout the Branch in our Establishment Tracker.
- Coordinating staff movements and position maintenance requests through myHR
- Coordinating and creating the HR Reports for End of Month Reporting. Compiling data from our Establishment Tracker for HR updates and utilising DSS for Excess Leave reports.
- Performing general administrative duties
- Adhering to HR practices and policies
Executive Support Officer (AO4)
Statistical Services Branch, Queensland Health
05.2024 - 06.2024
- Organising and manage daily operations for the Senior Director
- Provide confidential secretarial support to the Senior Director and Directors as needed.
- Manage and maintain the Senior Director's diary.
- Review and prioritize incoming correspondence addressed to the Senior Director.
- Monitor Senior Director's emails and branch emails, delegating as appropriate.
- Organize meetings, conferences, teleconferences, and hospitality for the Senior Director and branch.
- Prepare agendas, minutes, and other materials for meetings.
- Produce reports, briefs, and data presentations using MS Word, PowerPoint, and Excel.
- Provide secretarial support for internal committees within the Statistical Services Branch (SSB).
- Perform general administrative duties.
- Action AIHW Embargo notices promptly through a shared inbox.
Assistant Case Manager
Queensland Civil And Administrative Tribunal
05.2023 - 04.2024
- Registering new applications in Client Management System (CaseWorks) upon receipt.
- Manage files under supervision to assist Tribunal Members.
- Conduct inquiries and liaise with relevant parties regarding applications.
- Respond to email and mail correspondence from Members and Parties.
- Issue Notices of Hearings at least one week prior to scheduled date.
- Meet daily Key Performance Indicators (KPIs).
- Provide accurate administrative support to registry staff.
- Enter and modify details in CaseWorks.
- Generate and customize letters and notices using word templates.
- Prepare correspondence and documents in Microsoft Word.
- Prepare files for Hearings, ensuring all documents in CaseWorks are on the physical file.
- Use templates in CaseWorks and Microsoft Word to draft and customize Directions.
- Answer client phone enquiries and take further action if necessary.
- Provide information to parties on processes and application details, ensuring compliance with QCAT procedures.
Education
No Degree -
Clairvaux Mackillop College
Brisbane, QLD11-2022
Diploma of Business -
Prestige Training Service
Brisbane11-2022
Skills
- Communication Skills
- Adaptive learner
- Proactive
- Time management
- Reliability
Certification
Diploma of Business
Computer Skills
- Advanced knowledge of Microsoft Word
- Advanced knowledge of Microsoft Outlook
- Advanced knowledge of Client Management System, CaseWorks Software
- Proficient in Microsoft Excel
- Proficient in Microsoft PowerPoint
- Proficient knowledge of myHR
- Knowledge in Genie Medical Software
- Knowledge in eDRMs (Content Manager)
- Knowledge in S/4HANA
- Knowledge in DecisionSupportSystem (DSS)
Timeline
Business Support Officer (AO4)
Statistical Services Branch, Queensland Health
06.2024 - Current
Executive Support Officer (AO4)
Statistical Services Branch, Queensland Health
05.2024 - 06.2024
Assistant Case Manager
Queensland Civil And Administrative Tribunal
05.2023 - 04.2024
Diploma of Business
No Degree -
Clairvaux Mackillop College
Diploma of Business -
Prestige Training Service
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