Jorja Down
Yeppoon,QLD
Summary
I am a knowledgeable and self-motivated administration officer with remarkable skills in organising, communicating and problem-solving. Well-versed in records maintenance and schedule management with expertise in delegating tasks to optimise office team performance. I believe my strengths include strong organisational skills, ability to manage multiple tasks and maintaining professionalism under pressure. Significant contributions I've made in previous roles include administrative processes for improved efficiency and a positive work environment through effective leadership.
Overview
13
13
years of professional experience
Work History
Environmental Health Administration Officer /Technician Officer
Kernow Environmental Health - Moira Shire Council - Local Government
Cobram, Victoria
08.2018 - 10.2022
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Led the Environmental Health team in delivery of all Public Health concerns, nuisance complaints, domestic wastewater permits, food sampling surveillance, registration of all public premises, projects, resulting in over 100% success rate to Moira Shire Council's contract
- I identified issues, analyzed information and provided solutions to problems
- Managed team of three to four employees, overseeing hiring, training, and professional growth of employees
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Worked flexible hours
- Conducted research, gathered information from multiple sources and presented results
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
- Handle multiple calls per day to address customer inquiries and concerns
- Complied with applicable environmental, health and safety laws and regulations and reported all unsafe practices
- Investigated allegations of foodborne and inspected or audited food business' food safety practices
- Investigated complaints and expediently resolved concerns
- Monitored and updated employee database and managed scheduling for team
- Managed team petty cash, purchase orders and account transactions
Payroll/Purchasing/Administration Officer
Retic Water
Echuca, VIC
09.2015 - 12.2016
- Process weekly payroll for permanent & casual staff of over 100 staff
- Accounts Payable/Receivable
- Banking
- Raise all purchase orders for the company
- Responsible for over 40 fleet vehicles
- Develop excel spreadsheets for company vehicles for FBT
- Develop excel spreadsheets for fuel usage
- Make up field packs containing relevant documents, e.g., google earth pictures, longitude & latitude site co-ordinates for all our field staff
- Working with outside contractors e.g., Transcom, Goulburn Murray Water
- Prepare weekly finance reports for the Echuca Office to the Board of Directors
- Prepare weekly statements
- Invoicing
- Monthly stock take
- All administration duties
- Relieve reception
- Raise sales orders
- Consult with Employment Agencies
- Consult with stakeholders
Manager
Spendless Shoes
06.2013 - 09.2015
- Wage negotiation/Control
- Staff rosters
- Banking
- Customer service
- Stock ordering/Stock take
- Counter service
- Cover other shifts if needed at short notice
- Balance till the end of day/shift
- Work within a team
- Work with minimum supervision
- Work alone
- Opening/Closing
- Data entry
- Managers reports
- Answering phones
Pharmacy Assistant
Amcal Family Care Pharmacy
01.2013 - 06.2013
- Assist Licensed Pharmacists with preparing & selling medication
- Dispensing patients' medication
- Assist with questions on medication & referring to pharmacist
- Lock away medication
- Clerical work
- Answering phones
- Ordering stock & stocking Shelves
- Banking
- Delivering medication outside store
Assistant Manager
Spendless Shoes
05.2009 - 01.2013
- Staff rosters
- Store organisation
- Data entry
- Customer service
- Stock ordering/Stock take
- Counter service
- Cover other shifts if needed at short notice
- Balance till the end of day/shift
- Work within a team
- Work with minimum supervision
- Work alone
- Banking
- Opening/Closing Part time employment whilst attending school
Education
VCE - Business Management, English, Psychology, Health and Human Development,Visual Communication and Design
Wanganui Park Secondary School
Shepparton, VIC12.2008
Skills
- Health administration
- Systems administration
- Health and safety procedures
- Time Management
- Flexible and adaptable
- Customer service
- Written communication
- Excellent communication
- Fast and efficient
- Data entry
- Leadership
- Self-Motivated
References
- Dane, Gade, Team Leader - Environmental Health Officer, 0424 779 545, Moira Shire Council
- Debbie, Gogorinis, Environmental Health Officer, 0401 655 806, Kernow Environmental Services
- Andrea, Woodman, Aus/Global Occupational and Safety Manager, 0427 888 953, Rubicon / Retic Water
Affiliations
- Spending time with my two beautiful children
- Lover of the Ocean while reading a book
- Camping and Caravanning around Australia
Timeline
Environmental Health Administration Officer /Technician Officer
Kernow Environmental Health - Moira Shire Council - Local Government
08.2018 - 10.2022
Payroll/Purchasing/Administration Officer
Retic Water
09.2015 - 12.2016
Manager
Spendless Shoes
06.2013 - 09.2015
Pharmacy Assistant
Amcal Family Care Pharmacy
01.2013 - 06.2013
Assistant Manager
Spendless Shoes
05.2009 - 01.2013
VCE - Business Management, English, Psychology, Health and Human Development,Visual Communication and Design
Wanganui Park Secondary School
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