Summary
Overview
Work History
Education
Skills
Timeline
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Jorja Ficarra

Point Cook

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at Augustus Gelatery. Skilled in staff training and problem-solving, demonstrating a strong work ethic and attention to detail. Achieved significant improvements in operational efficiency and service quality, leveraging effective leadership and time management skills.

Overview

3
3
years of professional experience

Work History

Team Supervisor

Augustus Gelatery
12.2023 - Current
  • Assisting the store manager with overseeing the daily operations of the store, ensuring it runs smoothly and effectively. Ensuring a high standard of customer service is maintained and that all staff are trained in their duties.
  • Opening/Closing of store
  • Supervise staff members and uphold and enforce consistent punctuality, enthusiasm, and store procedures
  • Respectfully and appropriately respond to customer dissatisfaction complaints
  • Maintain store cleanliness and appearance
  • Answer phone calls with confidence and a kind welcome
  • End of day payments reconciliation
  • Stock replenishment and delivery handling
  • Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.

Casual Service Team Member

Augustus Gelatery
01.2023 - 12.2023
  • Maintained a clean and organized workspace, contributing to a positive work atmosphere for both employees and customers.
  • Demonstrated flexibility in scheduling by working various shifts as needed, including weekends and holidays, exhibiting reliability as a team member.
  • Displayed a strong work ethic by consistently arriving on time, prepared for shifts, and exhibiting a positive attitude towards team members and customers alike.
  • Conducted routine maintenance tasks such as cleaning equipment or restocking supplies, ensuring smooth daily operations.
  • Improved customer satisfaction by providing timely and efficient service in a fast-paced environment.
  • Handled customer inquiries with professionalism, addressing concerns promptly to ensure their satisfaction.
  • Operating EFTPOS/Deliver Service Platforms

Customer Service Team Member

Altona Pines Take Away
12.2020 - 01.2022
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
  • Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
  • Working effectively and collaboratively with team members across all ages
  • Greet customers, take food orders, supply information about the menu as well as look for ways to upsell products
  • Working in a challenging environment
  • Serve fresh and hot food, in a prompt and efficient way
  • Take customer orders and repeat them back in an understandable manner to minimize errors
  • Preparing food in a safe manner
  • Handling cash

Education

Certificate II - Building And Construction Pre-apprenticeship

Victoria University
Werribee, VIC

Emmanuel College - Notre Dame Campus
Point Cook, VIC
2023

Skills

  • Effective Leadership
  • Staff Training
  • Attention to Detail
  • Team Supervision
  • Problem-Solving
  • Cash Handling
  • working effectively and collaboratively in a team
  • Prepared, focused, reliable, and mature
  • Strong personal morals
  • Time management skills
  • Strong work ethic

Timeline

Team Supervisor

Augustus Gelatery
12.2023 - Current

Casual Service Team Member

Augustus Gelatery
01.2023 - 12.2023

Customer Service Team Member

Altona Pines Take Away
12.2020 - 01.2022

Certificate II - Building And Construction Pre-apprenticeship

Victoria University

Emmanuel College - Notre Dame Campus

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Jorja Ficarra