Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jorja Ingram

Yamanto,QLD

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor

Zambrero
02.2023 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Store Person

Donaldson Enterprises
12.2022 - 02.2023
  • Picked stock according to order sheets and prepared for transport.
  • Received and checked incoming goods for damage and discrepancies with paperwork.
  • Restocked shelves and helped customers locate desired items.
  • Working as a team to provide accurate supply to the retail community

Floor Staff Member

Target
03.2022 - 12.2022
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Crew Member

Hungry Jack's
06.2020 - 03.2022
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Crew Member

McDonald's
06.2019 - 01.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Became familiar with products to answer questions and make suggestions.

Education

High School Diploma -

St. Peter Claver College
Riverview, QLD
11.2022

Skills

  • Staff Management
  • Process Improvement
  • Staff Management
  • Conflict Resolution Techniques
  • Financial Management
  • Managing Stock
  • Documentation Skills
  • Product Promotion
  • Customer Service
  • Customer Engagement

Certification

Certificate II in Community Services and Health Support

Certificate III in Health Service Assistance

First Aid and CPR qualifications

Timeline

Supervisor

Zambrero
02.2023 - Current

Store Person

Donaldson Enterprises
12.2022 - 02.2023

Floor Staff Member

Target
03.2022 - 12.2022

Crew Member

Hungry Jack's
06.2020 - 03.2022

Crew Member

McDonald's
06.2019 - 01.2021

High School Diploma -

St. Peter Claver College

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Jorja Ingram