Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jorja Keyes

Thornlands

Summary

Proven customer service expert from Coles Supermarket, adept in planning and organization, and known for exceptional attention to detail. Excelled in high-pressure environments, achieving high customer satisfaction ratings by leveraging decision-making skills and an upbeat attitude. Demonstrated proficiency in customer relations, ensuring seamless experiences across various roles.

Overview

3
3
years of professional experience

Work History

Personal Shopper

Coles Supermarket
03.2024 - 10.2024
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.

Cashier

BCF
10.2023 - 02.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Wait Staff Member

Cafe/restaurant
08.2023 - 11.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Front of House Employee

Red Rooster
02.2022 - 10.2023
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

High School Diploma -

Cleveland District State High School
Cleveland, QLD
11-2024

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Customer relations
  • Upbeat and outgoing attitude

Timeline

Personal Shopper

Coles Supermarket
03.2024 - 10.2024

Cashier

BCF
10.2023 - 02.2024

Wait Staff Member

Cafe/restaurant
08.2023 - 11.2023

Front of House Employee

Red Rooster
02.2022 - 10.2023

High School Diploma -

Cleveland District State High School
Jorja Keyes