Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Jorja Macdonald

Kirwan,Queensland

Summary

Dynamic professional with a proven track record at Queensland Country Bank Stadium, enhancing customer satisfaction through exceptional service and effective problem resolution. Skilled in computer technology and team collaboration, I've also demonstrated leadership and fairness as a Rugby League Referee, fostering positive environments and mentoring peers.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Administrator

Rapid Legal Solutions
Kirwan, Queensland
01.2025 - Current
  • Delivered technical assistance for hardware and software issues as needed.
  • Managed inventory of office supplies and placed orders efficiently.
  • Executed data entry tasks from paper documents into computer databases.
  • Maintained organized filing system for contracts, invoices, and essential documents.
  • Provided comprehensive administrative support to staff members.
  • Addressed customer complaints promptly and professionally.
  • Monitored emails, sorted mail, and distributed correspondence effectively.
  • Answered incoming calls, redirected inquiries, and took accurate messages.

Customer Service Representative

Queensland Country Bank Stadium
Railway Estate , Queensland
01.2022 - Current
  • Provided exceptional customer service to ensure customer satisfaction
  • Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Mentored junior team members and managed employee relationships.

Rugby League Referee

Townsville Rugby League Referees Association
Townsville District, Queensland
01.2020 - 10.2024
  • Maintained consistent focus throughout entire game while staying alert to any changes in play or potential safety hazards
  • Ensured a secure environment for participants by resolving conflicts swiftly.
  • Exhibited strong leadership by consistently guiding players with fairness.
  • Participated in and attended frequent meetings and training sessions to stay up-to-date on league requirements.
  • Organized pre-match meetings with coaches and players to review rules.
  • Fostered a positive, respectful game environment for participants and spectators.

Education

High School Graduate -

Calvary Christian College
Mount Louisa, QLD
11-2024

Junior High Schooling -

Kirwan State High School
Townsville, QLD
12-2021

Skills

  • Team work
  • Respectful to customers
  • Problem Solving
  • Friendly
  • Hard working
  • Fast learner
  • Computer skills
  • Phone manners
  • Positive and professional
  • Document control
  • Problem resolution
  • Prioritization

Personal Information

  • Age: 18
  • Date of Birth: 10/01/07

Certification

  • Vaild P2 Queensland Drivers Licence
  • Working with Children Card (Blue Card)

Timeline

Administrator

Rapid Legal Solutions
01.2025 - Current

Customer Service Representative

Queensland Country Bank Stadium
01.2022 - Current

Rugby League Referee

Townsville Rugby League Referees Association
01.2020 - 10.2024

High School Graduate -

Calvary Christian College

Junior High Schooling -

Kirwan State High School

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Jorja Macdonald