Jorja Rossiter
Adelaide,SA
Summary
Goal-orientated with a strong work ethic and excellent organizational and communication skills which enable me to have productive interactions with community members and within my work place.
Skilled in critical thinking and dedicated to service excellence, ensuring customer satisfaction and loyalty. Adaptable team player committed to integrity and respect and maintaining a positive environment.
Dynamic and resilient professionalism with extensive experience in customer service and team leadership at Coles, Saltbush Surf & Leisure and the South Australia Police academy. Proven ability to build strong relationships and resolve complex issues while maintaining a positive environment.
Dependable employee with self management skills and a willingness to take on added responsibilities to not only improve my work capability but to meet the workplace and team's overall goals for the company.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to the work place and customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Police Cadet
SAPOL
08.2024 - 03.2025
- Working and developing skills in a high risk job that promotes team work and self discipline.
- Learned the importance and value of being a good communicator and building strong rapports with people in the community.
- Developed leadership skills through training with running different set tasks and drills.
- Strengthened my self discipline by having structured routines daily focusing on study and physical fitness.
- Developed resilience through taking on challenges and hardships whilst remaining focused and positive.
- Service skills were strengthened through training when practicing scenarios with speaking to the public that varied from general communication to having a heavy discussion. I also had some time away from training, where I was working at the reception of the academy where I utilized strong and clear customer service skills when dealing with various companies over the phone and talking several people daily.
- Demonstrated quick thinking with clear planning when approaching a task and general challenges that were faced.
Retail Worker
Saltbush Surf & Leisure
03.2024 - 08.2024
- Enhanced my customer service skills by providing personalized assistance and product recommendations
- Maintained a clean and organized sales floor, improving the overall shopping experience for customers.
- Developed self confidence when speaking to customers and selling the store products.
- Resolved customer issues promptly and professionally ensuring to build relationships with the customer in the community and gaining their loyalty to the store and myself.
- Assisted in training new employees on store policies and procedures.
Customer Service Supervisor
Coles
11.2021 - 03.2024
- Demonstrated problem-solving abilities in navigating challenging customer scenarios and finding solutions to meet their needs.
- Built strong relationships with customers by gaining their loyalty and respect and understanding their needs and ultimately leaving them satisfied.
- Upheld and maintained a positive team environment and service.
- Followed and applied work procedures and protocols to safely supervise the customer service team and when handling customer inquiries.
Education
Completion of Year 12
Midnorth Christian College
Port Pirie, SA11-2023
Skills
- Service
- Integrity
- Respect
- Excellent interpersonal skills
- Clear communicator
- Resilient
- Detailed orientated
- Critical and quick thinking
- Self motivated
- Team player
- Adaptability
- Positive attitude
Certification
Certificate 3 in Christian Ministry and Theology.
Timeline
Police Cadet
SAPOL
08.2024 - 03.2025
Retail Worker
Saltbush Surf & Leisure
03.2024 - 08.2024
Customer Service Supervisor
Coles
11.2021 - 03.2024
Completion of Year 12
Midnorth Christian College
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