Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jorja Stevenson

Summary

Dynamic and customer-focused professional with extensive experience in hospitality, including bartending, food and beverage service, and customer relations. Adept at communication, multitasking, and maintaining high standards of service and client satisfaction. Seeking a new position to broaden my skillset by leveraging my organizational skills, attention to detail, and dedication to supporting team success and operational efficiency.

Overview

7
7
years of professional experience

Work History

Hospitality All Rounder

Swell Mullaloo Beach
02.2025 - 07.2025
  • Maintained a clean, safe working environment by adhering to food safety standards and hygiene protocols at all times.
  • Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction and loyalty by addressing needs promptly and professionally.
  • Managed front-of-house duties, including greeting guests, taking reservations, and overseeing table seating arrangements to ensure smooth operations.* Provided efficient table service, including taking orders, delivering food and drinks, and ensuring timely service while adhering to hygiene and safety standards.
  • Operated espresso machines and beverage equipment to create high-quality coffee and drinks, ensuring consistency and customer satisfaction.
  • Worked closely with kitchen and bar staff to ensure seamless service delivery, maintaining clear communication in a dynamic and busy environment.* Processed customer payments using POS systems, managing cash, card transactions, and refunds while maintaining accuracy and attention to detail.
  • Assisted in managing functions and events, including setting up, serving, and ensuring guests had an enjoyable experience.

Lead Bartender

Locale Mio
10.2024 - 06.2025
  • Trained and mentored junior bartenders on cocktail preparation and customer service standards.
  • Managed inventory levels, ensuring timely ordering of supplies to maintain operational efficiency.
  • Developed seasonal cocktail menus that enhanced customer experience and increased patron engagement.
  • Implemented streamlined bar processes, improving service speed during peak hours.
  • Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.

Food and Beverage Team Leader

Daydream Island Resort and Spa
07.2023 - 10.2024
  • Oversaw daily functions of food and beverage service areas to maintain exceptional guest experiences.
  • Guided team members in mastering service standards and menu knowledge.
  • Coordinated with kitchen staff to maintain timely and efficient food preparation and delivery.
  • Implemented health and safety protocols to ensure compliance with industry regulations.
  • Addressed guest inquiries and resolved issues promptly to enhance customer satisfaction.
  • Collaborated with management to identify areas for process improvement within the food service operation.
  • Developed a positive work environment by fostering open communication and teamwork among staff members.
  • Enhanced team productivity by providing consistent training and development opportunities.
  • Managed daily operations, including scheduling, budgeting, and employee evaluations for continuous improvement.

Senior Bakery Attendant

Albert Street Bakery Inglewood
09.2018 - 05.2023
  • Trained and mentored new staff on baking techniques and quality standards.
  • Oversaw daily production schedules to ensure timely delivery of baked goods.
  • Implemented process improvements that enhanced product consistency and reduced waste.
  • Collaborated with team members to innovate new recipes and seasonal offerings.
  • Implemented quality control measures to ensure consistent excellence in products and services delivered to clients.
  • Assisted with onboarding new staff members, providing orientation and support.
  • Provided guidance and support to junior staff members in achieving performance goals.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.

Waitress

The Coffee Club Warwick
08.2022 - 04.2023
  • Provided exceptional customer service in fast-paced environment, enhancing guest satisfaction and retention.
  • Managed order accuracy and timely delivery, ensuring efficient service during peak hours.
  • Collaborated with kitchen staff to coordinate food preparation and presentation for optimal dining experience.
  • Trained new team members on menu offerings, service standards, and operational procedures.
  • Handled cash register operations, processed payments accurately, and maintained financial integrity.
  • Maintained cleanliness and organization of dining area, contributing to positive restaurant atmosphere.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Education

Food Safety Certificate -

Food Safe Online
2025

Diploma Of Travel And Tourism - Tourism And Hospitality

Torrens University Australia
07.2024

Responsible Service Of Alcohol (RSA) -

Clear To Work
2023

Queensland Certificate Of Education - Year 12 Certificate

Assumption College Warwick
2022

First Aid And CPR Training -

Accidental Health And Safety Toowoomba
2022

Barista Training And Certification -

Aurora Training Institute
2020

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Flexible and adaptable

References

Assistant Manager, Swell Mullaloo Beach

Aoife Brick

0413349102

brickaoife@gmail.com


Assistant manager, Locale Mio

Leona Eagle

0467090019

Leona.Eagle@gmail.com


Venue Manager, Daydream Island Resort

Jamie Wiffen

0458877344

Jamiewiffen50@gmail.com


Store Leader, The Coffee Club

Bel Musch

0409 724 245

Bmusch.24@gmail.com

Timeline

Hospitality All Rounder

Swell Mullaloo Beach
02.2025 - 07.2025

Lead Bartender

Locale Mio
10.2024 - 06.2025

Food and Beverage Team Leader

Daydream Island Resort and Spa
07.2023 - 10.2024

Waitress

The Coffee Club Warwick
08.2022 - 04.2023

Senior Bakery Attendant

Albert Street Bakery Inglewood
09.2018 - 05.2023

Food Safety Certificate -

Food Safe Online

Diploma Of Travel And Tourism - Tourism And Hospitality

Torrens University Australia

Responsible Service Of Alcohol (RSA) -

Clear To Work

Queensland Certificate Of Education - Year 12 Certificate

Assumption College Warwick

First Aid And CPR Training -

Accidental Health And Safety Toowoomba

Barista Training And Certification -

Aurora Training Institute

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