Jorja St John
Glenburn
Summary
I am a motivated individual with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling all costumer complications appropriately. I pursue every opportunity to support team members and proactively address issues. I am able to remain professional in customer service environments with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintaining a welcoming atmosphere and effectively managed tables to ensure smooth operations. I am valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Additionally, my volunteer work and stablehand work has allowed me to adapt to fast paced and important environments where attention to detail is key.
Overview
7
7
years of professional experience
Work History
Barista and Waitress
Yarra Valley Chocolaterie and Ice Creamery
04.2023 - Current
- Assist in the roles required for running a 300 seated cafe
- Maintain a clean and organized workspace for optimal productivity and safety.
- Promote a welcoming atmosphere by greeting customers with a friendly demenour and promptly addressing their needs.
- Continue a positive and constant interaction with customers during hectic periods to promote fun and positive environment.
- Contribute to a positive team environment through effective communication and collaboration with colleagues.
- Clean counters, machines, utensils, and seating areas daily.
- Listen carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Manage time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Train new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Stablehand
Glenwood Park
10.2022 - 11.2023
- General stable duties for an elite team of showjumpers
- Responsible for 40+ horses
- Monitored horse behavior closely, promptly addressing any issues or concerns to maintain their wellbeing.
- Assisted in the rehabilitation of injured horses with proper exercise and medication administration.
- Promoted a safe working environment, adhering to all necessary protocols and procedures.
Hospitality Worker
Spud Bar
04.2019 - 03.2022
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Handled cash on the daily, counted and organising the till and final balance of the day
- Depositing cash to the bank, ensuring all daily profits were accounted for
Community Work Volunteer
Blue Cross Baradine
05.2018 - 03.2020
- Providing help to residents by assisting with recreational activities, helping individuals to their rooms, providing extra help to current employees and most importantly engaging in conversations and acknowledging the residents for who they are
Education
Certificate III in Equine Studies
Box Hill Institute of TAFE
10-2021
Year 12 Student
Our Lady of Sion College
10-2021
Skills
- Customer Service: Extensive experience providing excellent customer service in face-to-face environments, including sales, assisting with queries, and offering support
- Operational Safety: A strong commitment to workplace safety, demonstrating good situational awareness, and understanding of operational safety procedures
- Communication: Strong verbal and written communication skills, ensuring clear information is conveyed to customers and colleagues
- Time Management: Ability to manage stock, perform daily tasks, and work efficiently in a dynamic and fast-paced environment
- Teamwork & Collaboration: Proven ability to work well as part of a team while contributing to a workplace cleanliness and a positive working environment
- Problem-Solving: Skilled in identifying issues, managing costumer complications and assisting in coordination of the day
- Adaptability: Flexible to work shift hours, weekends, and long days
Timeline
Barista and Waitress
Yarra Valley Chocolaterie and Ice Creamery
04.2023 - Current
Stablehand
Glenwood Park
10.2022 - 11.2023
Hospitality Worker
Spud Bar
04.2019 - 03.2022
Community Work Volunteer
Blue Cross Baradine
05.2018 - 03.2020
Year 12 Student
Our Lady of Sion College
Certificate III in Equine Studies
Box Hill Institute of TAFE
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