Jorja Taylor

Delivered end-to-end HR administrative support, with a focus on onboarding, compliance, and internal communication. Ensured smooth employee integration and regulatory adherence across the organisation.

Key responsibilities

• Efficiently onboarded new employees through the Employment Hero platform, while planning and facilitating corporate services staff inductions.
• Coordinated and maintained HR documentation, including contracts, letters of offer, and employment variations, ensuring timely communication across internal departments.
• Acted as the primary contact for HR and people-related inquiries, supporting employees throughout their employment.
• Maintained compliance by overseeing probity processes, including Blue Card records, and Licensing Child Safety (LCS) lodgments.
• Developed and implemented onboarding and induction procedures, with clear, documented administrative processes.
• Prepared and provided essential employee documentation during Child Safety Probity Audits, ensuring full compliance.

Provided administrative and recruitment support across multiple departments, ensuring smooth day-to-day recruitment. Played a key role in coordinating internal recruitment processes, candidate interviews and offers.

Key responsibilities

• Managed end-to-end recruitment across multiple departments and businesses, ensuring timely and efficient hiring processes.
• Onboarded new employees via Employment Hero, ensuring smooth transitions and compliance with company policies.
• Created and managed job advertisements on platforms like SEEK and Get a Head, sourcing suitable candidates.
• Verified certifications and conducted reference checks, ensuring new hires met all compliance and suitability standards.

Managed candidate sourcing and screening for mechanical engineering roles by utilising platforms like SEEK, LinkedIn, and RDB. Coordinated interview scheduling, maintained detailed candidate records, and delivered consistent communication and support throughout the recruitment process to ensure a positive candidate experience and successful placements.

Key responsibilities

• Managed candidate sourcing and job pipeline searches using platforms like RDB, SEEK, LinkedIn, and LinkedIn Recruiter.
• Coordinated interviews, recorded key insights, and provided timely feedback to candidates and consultants.
• Created and published engaging job advertisements, while maintaining strong relationships with candidates.
• Screened applications, conducted phone interviews, and proactively sourced and re-engaged candidates.
• Assisted with resume formatting and responded promptly to candidate enquiries, offering support throughout the recruitment process.
• Maintained accurate candidate records and provided detailed notes to support recruitment decisions and placements.

Proactively sourced and interviewed candidates, managed onboarding, and provided prompt, personalised support to job seekers. I also maintained strong after-care relationships and consistently met both personal and team KPIs.

Key responsibilities

• Conducted precise searches to identify suitable candidates for urgent and non-urgent job openings.
• Met with job seekers, providing personalised guidance and support in their job search
• Delivered exceptional, responsive service to candidates, promptly addressing queries and providing ongoing support.
• Worked effectively in team environments to make the workplace more productive.

Provided 5-star guest service both in person and over the phone, coordinating bookings, arrivals, and personalised experiences to ensure a seamless and memorable stay. I also managed invoicing and payments accurately, while facilitating clear communication across resort departments, and resolving guest concerns with professionalism.

Key Responsibilities:

• Provided 5-star service, handling guest inquiries, complaints, and personalised arrival experiences to exceed guest expectations.
• Coordinated bookings, guest details, and tailored tour recommendations using the HOST system.
• Communicated effectively with resort departments to ensure smooth daily operations, and on-time guest transfers.
• Accurately processed invoices and payments while supporting general front office responsibilities in a team environment.

Delivered high-quality service in a fast-paced clinical environment, handling appointment scheduling, payments, and hearing aid servicing, while ensuring compliance in documentation and invoicing. This role was held for a short period due to my relocation to Australia, during which I quickly adapted to evolving business needs, and maintained strong service standards.

Key responsibilities

• Delivered high-quality customer service in a clinical, fast-paced environment, addressing client needs both in person and over the phone.
• Scheduled and managed appointments using the FOX system, while triaging client queries to the appropriate channels.
• Diagnosed and repaired hearing aids, and processed sales of devices and consumables to improve client satisfaction and product performance.
• Prepared accurate invoices with correct funding allocations and ensured all compliance documentation was completed.

Efficiently managed guest check-ins and check-outs, handled bookings and billing, and resolved inquiries with a focus on excellent service. I also coordinated with hotel departments to fulfill guest requests, and ensured accurate transaction processing and end-of-shift reconciliations using the RMS system.

Key responsibilities

• Delivered professional check-in and check-out services while resolving guest concerns with attention to detail.
• Handled phone and in-person bookings, managed room allocations and group bookings, and ensured efficient availability control.
• Processed room and restaurant charges, prepared guest bills, and completed EFTPOS and cash transactions via the RMS system.
• Coordinated with housekeeping and other hotel departments to promptly meet guest requests, and ensure smooth operations.

Delivered 5-star service across both hospitality and front desk operations, supporting guests with dining, concierge, and luggage services. I also managed restaurant bookings and inventory using systems like Clarity and OneTap.

Key responsibilities

• Delivered 5-star guest service across the front desk, concierge, and food and beverage departments.
• Provided fine dining service, confidently memorising over 20 menu items, and resolving guest issues with satisfaction.
• Assisted with porter duties, including luggage handling, valet parking, and concierge support.
• Operated Clarity and OneTap systems for booking management, inventory control, and service coordination.

Processed customer purchases using EFTPOS and cash, packed groceries with attention to food safety, maintained an accurate cash drawer, and kept the checkout area clean and well-organised while maintaining great customer service.

Key responsibilities

• Delivered friendly, efficient customer service by greeting shoppers, answering queries, and resolving issues to enhance their overall shopping experience.
• Accurately processed transactions using EFTPOS and cash, ensuring swift and error-free service during busy trading hours.
• Packed groceries with care, following food safety standards to prevent cross-contamination between raw and ready-to-eat products.
• Maintained a balanced and accurate cash drawer, demonstrating strong attention to detail and trustworthiness.
• Ensured the checkout area remained clean, tidy, and fully stocked with the necessary supplies to support a professional store presentation.
• Performed regular manual handling tasks, including lifting and moving heavy grocery items and trolleys, in line with health and safety procedures.