Jorja Thorne
Narangba,Queensland
Summary
Proven track record in enhancing office productivity and customer satisfaction at Spark Paediatric Therapy, adept in office management and relationship building. Excelled in secure data handling and resolving customer inquiries, demonstrating excellent problem-solving abilities. Achieved significant improvements in client service quality through effective scheduling and teamwork.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Officer
Spark Paediatric Therapy
05.2024 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Maintained and recorded an accurate schedule for all therapist, providing detailed notes of any concerns from alternative professionals.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
Customer Care Executive
Rentokil Initial
05.2023 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Scheduled routine services, follows up's and urgent call outs on multiple platforms.
- Promoted teamwork within the department by sharing knowledge, offering guidance, and collaborating on initiatives aimed at enhancing service quality.
- Operated and recorded customers payment via checks, credit card transactions (via phone) and direct debit.
Receptionist
Diamond Blast
02.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
Education
Bachelor of Forensic Science - Forensic Molecular Biology
Griffith University
Brisbane, QLD12.2028
High School Diploma -
Aviation High
Clayfield, QLD11.2021
Skills
- Office Management
- Scheduling and calendar management
- Records Management
- Documentation and control
- Relationship Building
- Customer Support
Certification
- Blue Card - Nov 2024
Timeline
Administrative Officer
Spark Paediatric Therapy
05.2024 - Current
Customer Care Executive
Rentokil Initial
05.2023 - Current
Receptionist
Diamond Blast
02.2022 - 05.2023
Bachelor of Forensic Science - Forensic Molecular Biology
Griffith University
High School Diploma -
Aviation High
- Blue Card - Nov 2024
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