Jorja Head
Bradbury,NSW
Summary
Skilled in team leadership and problem-solving, I significantly enhanced customer satisfaction at Flipout by resolving escalated issues and fostering a collaborative work environment. My expertise in employee supervision and training across roles, including a pivotal position at McDonald's, drives continuous improvement and service excellence.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Flipout
08.2022 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Address recurring customer concerns, improving overall service quality.
- Ensuring a professional work environment allocating all staff their roles and responsibilities
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Catering for children's parties ensuring they have the highest quality of customer service
Dog Walker /House and Pet Sitter
Simple Creatures
10.2023 - 01.2024
- Ensured the wellbeing of the pets were being met.
- Fed, walked, and cared for dogs during owners absences and out-of-town trips.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Improved overall pet happiness by creating a stimulating environment during walks that encouraged exploration and a sense of safety.
- Monitored animal behaviour to keep owners informed on progress and any issues.
- Built relationships with the pets to create a sense of belonging and security whilst owners were away
Customer Service / Fast Food
Mcdonalds
08.2019 - 02.2023
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Became Crew Trainer 25th of April 2021
- Enhanced team productivity by conducting regular training sessions to new staff and sharing best practices.
- Maintained a clean and organized workspace, contributing to a positive and safe work environment.
- Cooked menu items according to specified instructions.
- Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
- Collaborated with team members to ensure smooth workflow during peak hours, optimizing service efficiency.
- Practiced proper safety and sanitation standards.
- Utilized advanced multitasking skills when managing multiple orders simultaneously without sacrificing quality or consistency.
Education
No Degree -
Ambarvale High School
Rosemeadow NSW11-2023
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Training and mentoring
- Work Prioritization
- Positive and Constructive Feedback
- Call Monitoring
- Complaint Handling
- Continuous Improvement
- Schedule Coordination
- Multitasking and Organization
- Employee Supervision
Timeline
Dog Walker /House and Pet Sitter
Simple Creatures
10.2023 - 01.2024
Customer Service Supervisor
Flipout
08.2022 - Current
Customer Service / Fast Food
Mcdonalds
08.2019 - 02.2023
No Degree -
Ambarvale High School
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