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Jorja Wicks
Norah Head,NSW
Summary
Dynamic Customer Service Supervisor with a proven track record at Coles Supermarket, excelling in problem-solving and team leadership. Enhanced customer satisfaction through effective relationship building and prompt resolution of escalated issues. Skilled in multitasking and organization, fostering a collaborative environment that drives team success and loyalty.
Developed leadership and problem-solving skills in fast-paced customer service environment. Excels in managing teams, resolving conflicts, and implementing process improvements to enhance efficiency. Seeking to transition into new field where these transferrable skills can drive success and innovation.
Personable and positive individual with exceptional interpersonal skills and natural ability to lead and motivate teams. Demonstrates deep understanding of customer service principles and proficiency in conflict resolution and team management, ensuring efficient and effective operations. Committed to driving customer satisfaction and team performance to achieve company goals.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Coles Supermarket
12.2021 - Current
- Supervised daily operations to ensure optimal customer service and store efficiency.
- Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction levels.
.
- Coordinated schedules and assignments, ensuring adequate staffing during peak hours for seamless service delivery.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Education
No Degree - Year 11
Gorokan High School
Gorokan, NSWSkills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Relationship building
- Documentation and recordkeeping
- Team leadership
- Customer relations
- Employee supervision
- Phone and email etiquette
Interests
Timeline
Customer Service Supervisor
Coles Supermarket
12.2021 - Current
No Degree - Year 11
Gorokan High School
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