Jorja Wilkinson
Millicent,SA
Summary
Proven track record in high-volume dining environments, exemplified during tenure at Somerset Hotel Motel. Excelled in food preparation and safety, alongside demonstrating exceptional organizational skills and teamwork. Achieved significant improvements in customer service satisfaction by leveraging strong communication and problem-solving abilities. Skilled in accurate money handling and maintaining composure under pressure, consistently ensuring positive guest experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress/Bartender
Somerset Hotel Motel
Millicent, SA
02.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Cashier
Fosters Foodland
Millicent, SA
03.2018 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases and locate items.
- Stocked shelves and packed orders for delivery
Education
Millicent High School
Millicent, SA12.2021
Certificate III - Beauty Services
TAFE SA
Mount Gambier, SA07.2021
Skills
Food preparation and safety
Wine service
Daily specials memorization
Table setting knowledge
High-volume dining
Accurate money handling
Food running
Confidence and great organisation skills
Good time management
Gaming knowledge
Great communication, problem solving and teamwork
Certification
2018- Certificate 3 in retail services
2021- Certificate 3 in beauty services
2022- Safe food handling practices
2023- Advanced gaming certificate
References
Alex Gordon
Manger/licensee
Somerset Hotel Motel
Email- somerset.hotel@internode.on.net
Phone- 08 8733 2888
Curtis Hardy
Duty Manger
Somerset Hotel Motel
Email- maplefam0101@hotmail.com
Phone- 0407 972 860
Lachlan Bennett
Duty Manager
Somerset Hotel Motel
Email- lachlanjbennett95@gmail.com
Phone- 0431 557 330
Timeline
Waitress/Bartender
Somerset Hotel Motel
02.2023 - Current
Cashier
Fosters Foodland
03.2018 - 12.2022
Millicent High School
Certificate III - Beauty Services
TAFE SA