Jorja Wilson
Hawthorn,Vic
Summary
5 Years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
5
5
years of professional experience
Work History
Customer Service/Accounts Assistant
Gateway Packaging
06.2022 - Current
- Maintained clean and organized work environment.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
- Answered customer questions about product availability and shipment times.
- Managed 20+ incoming calls each day with utmost professionalism and knowledgeable service.
- Described products to customers and how best to care for merchandise.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer enquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
Barista
Marocco Cafe
01.2019 - 06.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages.
Education
Associates Degree - Legal Practise
RMIT University
Melbourne, VIC07.2025
High School Diploma -
Kyabram P-12 College
Kyabram, VIC11.2021
Skills
- Staff Training
- Customer Data Confidentiality
- Always on top of new Trends
- Manage Time effectively
- Organised
- Order and Refund Processing
- Persuasive Tactics
Refernces
Abigail Martin - Colleague at Gateway Packaging.
Contact Details
Phone number:
0427206681
Email address:
abigailannemartin@gatewaypackaging.com.au
Netball
During the Winter Season i have been playing for my home town, Kyabram. Where i have played for the past 3 Years and experienced Finals pressure and almost qualifying for the grand final. Due to relocating to Melbourne, i will be retiring from playing Netball at my home town for the time being.
Timeline
Customer Service/Accounts Assistant
Gateway Packaging
06.2022 - Current
Barista
Marocco Cafe
01.2019 - 06.2022
Associates Degree - Legal Practise
RMIT University
High School Diploma -
Kyabram P-12 College
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