Jorja Atiya Coles
Marsden,QLD
Summary
Dynamic customer service professional with extensive experience at McDonald's, adept at resolving complaints and enhancing customer satisfaction. Skilled in payment processing and active listening, I consistently exceeded expectations, fostering loyalty and brand advocacy. Proven ability to manage high-pressure situations while training staff to deliver exceptional service.
Energetic and empathetic individual with knack for effective communication and problem-solving. Possesses fundamental understanding of customer service principles and adept at utilizing digital tools and software. Committed to fostering positive customer experiences and resolving inquiries efficiently.
Overview
1
1
year of professional experience
Work History
Customer Service Officer
McDonalds, Berrinba
08.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service Cashier
Coles Supermarket - Logan Central
11.2023 - 02.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Education
High School Diploma -
Marsden State High School
Marsden11-2024
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Payment processing
- Order management
- Upselling
- Customer service
- Computer proficiency
- Active listening
- Product knowledge
- Client relations
- Staff training
- Order processing
Timeline
Customer Service Officer
McDonalds, Berrinba
08.2024 - Current
Customer Service Cashier
Coles Supermarket - Logan Central
11.2023 - 02.2024
High School Diploma -
Marsden State High School
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