Jorjah Wilson
Toowoomba,QLD
Summary
I am adept at equipment sterilization and fostering strong customer relationships, I significantly enhance patient and customer satisfaction at Oral Experts Group. I am skilled in dental terminology and have excellent phone etiquette, I streamlined appointment scheduling and improved billing accuracy, demonstrating a keen ability to multitask and prioritize in fast-paced environments. I train new staff in surgery and sterilising procedures.
Smoothly support and motivate bar staff to enhance team performance. Skilled in training and mentoring team members by using my multiple years of bar, restaurant, and leadership experience. I aim to be a positive and upbeat leader with a clear communication style and expert service knowledge.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Assistant/Receptionist
National Dental Care
11.2024 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Bartender Supervisor
Tatts Hotel
03.2022 - Current
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Dental Assistant and Receptionist
Oral Experts Group
09.2022 - 11.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Checkout Operator
Toowoomba Fresh
03.2019 - 09.2022
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
Front of House Supervisor
Bettys Burgers
08.2020 - 06.2022
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
- Performed cash handling activities and secured nightly bank deposits.
- Monitored daily cash handling procedures to reduce discrepancies while maintaining accurate financial records for the establishment.
- Oversaw inventory management processes for Front of House supplies, ensuring adequate stock levels are maintained at all times without excess waste or costs incurred.
- Led pre-shift meetings for Front of House staff members, reviewing daily specials, upcoming events, or pertinent announcements as necessary.
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
Education
Harristown State High School
Toowoomba, QLD2018
Skills
- Equipment Sterilization
- Treatment room setup
- Appointment Scheduling
- X-Ray Processing
- Task Delegation
- Social Media Marketing
- Hospitality Industry Knowledge
- Food Safety Compliance
- Dental Terminology
- Phone and Email Etiquette
Certification
Responsible Service Of Alcohol
Responsible Service Of Gaming
I'm Alert Food Safety Training
Covid Safe Work Training For Dining In
Queensland Certificate of Education
HLTAID009 Provide cardiopulmonary resuscitation
HLTAID011Provide First Aid
Additional Information
References Can Be Provided Upon Request
Timeline
Dental Assistant/Receptionist
National Dental Care
11.2024 - Current
Dental Assistant and Receptionist
Oral Experts Group
09.2022 - 11.2024
Bartender Supervisor
Tatts Hotel
03.2022 - Current
Front of House Supervisor
Bettys Burgers
08.2020 - 06.2022
Checkout Operator
Toowoomba Fresh
03.2019 - 09.2022
Responsible Service Of Alcohol
Responsible Service Of Gaming
I'm Alert Food Safety Training
Covid Safe Work Training For Dining In
Queensland Certificate of Education
HLTAID009 Provide cardiopulmonary resuscitation
HLTAID011Provide First Aid
Harristown State High School
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