Jorjia Gregory
Kellyville Ridge
Summary
Reliable and proactive manager with a strong sense of ownership and a proactive approach. Demonstrates a high level of initiative and an exceptional work ethic, consistently exceeding company expectations. Skilled in building productive working relationships and achieving success in fast-paced, deadline-driven environments. Excels in managing goals and fostering team development, thriving in team-oriented environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Department Manager Hungry Jacks
Hungry Jacks
12.2023 - 05.2025
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Store Manager
Red rooster
08.2023 - 12.2023
- Conducted daily store operations, including opening and closing procedures and cash handling
- Monitored inventory levels and placed orders to restock shelves
- Developed strategies to maximize sales and profitability
Assistant Store Manager
Starbucks
01.2022 - 08.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures
Experience Assistant Store Manager
Taco Bell
12.2019 - 12.2021
- Assisted in continuous development of effective store associates to achieve desired sales and results
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Coached and developed store associates through formal and informal interactions
- Oversaw aspects of maintenance, inventory and daily activity management
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales
Shift Manager
McDonald's
04.2015 - 12.2019
- Upheld company standards and compliance requirements for operations and cleanliness
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Documented receipts, employee hours and inventory movements
- Managed schedules, accepted time off requests and found coverage for shifts
- Generated reports to assess performance and adjusted workflows to realign with targets
- Directed employees through daily routines
- Handled customer complaints, questions and inquiries
- Managed cash positions and made bank deposits
- Counted out cash drawers at end of each shift and logged profits into computer system
- Managed inventory and ordered new products when inventory was running low
- Managed scheduling for employees
Education
Wyndham College
Quakers Hill, NSW12.2017
Skills
- Inventory control
- Point of sale system management
- Customer Service
- Effective troubleshooting abilities
- Effective sales techniques
- Customer relations
- Policy/program development
- Employee development
- Cross-functional team management
- Recruiting and hiring
- Supervision and training
- Cost analysis and savings
- Schedule management
- Purchasing and planning
- Performance improvements
- Training and mentoring
- Goals and performance
- Task delegation
- Problem-solving
- Team supervision
- Team leadership
- Staff management
Certification
- Certificate II in retail
- Certificate III in retail
- Fire safety training
- First Aid certificate
- Food Safety Supervisor certificate
Timeline
Department Manager Hungry Jacks
Hungry Jacks
12.2023 - 05.2025
Store Manager
Red rooster
08.2023 - 12.2023
Assistant Store Manager
Starbucks
01.2022 - 08.2023
Experience Assistant Store Manager
Taco Bell
12.2019 - 12.2021
Shift Manager
McDonald's
04.2015 - 12.2019
Wyndham College
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