Summary
Overview
Work History
Skills
Timeline
Generic

Jorjia Morgan

Butler,WA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for clientele. Ability to maintain composure under pressure, complete tasks in a timely manner and able to address complaints with the appropriate manner needed. Organised and dependable candidate willing to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Receptionist

RAC
09.2023 - Current
  • Greeted incoming members and provided friendly, professional assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone calls and directed incoming calls accordingly.
  • Maintained confidentiality of information regarding clients and company.


Assistant Manager

Anytime Fitness
04.2023 - 09.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposits.
  • Completed minor administrative tasks.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Handled cash transactions and maintained sales and payments records accurately.

Waitress

L'Italiano Pizza, Pasta And Gelato
03.2022 - 04.2023
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Resolved guest complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Coffee Barista

AJ's Beach Cafe
01.2021 - 03.2022
  • Trained new staff members on proper customer service policies.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying rubbish.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Cleaned counters, machines, utensils, and seating areas daily.

  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Identified and resolved customer complaints concerning food or beverage order.

Skills

  • Accuracy and Efficiency
  • Understanding Customer Needs
  • Cooperative and Team-Oriented
  • Ability to Work Under Pressure
  • Responding to Inquiries
  • Active Listening
  • Cross-Cultural Understanding
  • Strong Work Ethic
  • Customer Retention
  • Self-Motivated

Timeline

Receptionist

RAC
09.2023 - Current

Assistant Manager

Anytime Fitness
04.2023 - 09.2023

Waitress

L'Italiano Pizza, Pasta And Gelato
03.2022 - 04.2023

Coffee Barista

AJ's Beach Cafe
01.2021 - 03.2022

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Jorjia Morgan