Jorrin Henderson

All Rounder (Front of House, Grill Cook, Fryer Cook, Fryer Wrap)

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
• Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
• Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
• Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
• Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
• Served as an essential liaison between management staff and crew members, relaying crucial updates regarding scheduling changes or policy adjustments proactively.
• Enhanced team efficiency by conducting hands-on training sessions for new crew members.

Automotive Parts Specialist (Fully Qualified)

• Enhanced sales performance with personalized customer service and in-depth knowledge of products.
• Issued parts to technicians to complete customers' repairs.
• Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
• Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
• Improved customer satisfaction by providing expert advice on automotive parts and their applications.
• Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
• Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
• Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
• Maintained a clean and organized work environment, adhering to safety guidelines and regulations.
• Trained new employees on product knowledge, company policies, and effective sales techniques.
• Provided technical support to customers regarding installation or troubleshooting of automotive parts issues.

Automotive Parts Specialist (Training)

• Enhanced sales performance with personalized customer service and in-depth knowledge of products.
• Issued parts to technicians to complete customers' repairs.
• Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
• Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
• Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
• Maintained a clean and organized work environment, adhering to safety guidelines and regulations.
• Collaborated with team members to optimize store operations and achieve sales goals.
• Resolved customer complaints promptly, demonstrating professionalism and empathy.

Product Quality Department Manager

• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Reduced customer complaints by enhancing internal quality control methods and protocols.
• Fully Qualified in People Performance, Product Quality and Customer Experience
• Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.

I was set to start the Restaurant Manager course so I could take over the Irymple store before changing career paths into Automotive Sales.