Jorsay Phippen
Canberra,ACT
Summary
Dedicated and focused professional with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in staff training and development, workload planing and allocation, policy advice and process improvements. I am seeking to practice and enhance my skills to enable progression towards an executive level position within public administration and government service.
Overview
6
6
years of professional experience
Work History
Project Manager (APS 6)
Departmental of Social Services
10.2023 - Current
- Company Overview: Disability Employment Services Program - National Panel of Assessors
- Review, assess and approve National Panel of Assessor applications to provide employment support services to people with disability
- Develop template emails for consistent, accurate and appropriate communications
- Compliance quality assurance of documents and pre-approval investigations
- Develop training material/work instruction and staff training as needed
- Monitored project performance to identify areas of improvement and make adjustments
- Prepared detailed reports ensuring transparency and alignment with objectives
Senior Project Officer (APS 6)
Department of Agriculture, Fisheries and Forestry
05.2024 - 11.2024
- Company Overview: Export and Veterinary Services Division - secondment
- Progressed industry applications for exportation of goods in the overseas market
- Provided support and trade expertise for the pre and post approval application process
- Developed and enhanced training/work instruction material
- Streamlined project initiation and organizational practices, enabling quicker outcomes
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
Departmental Officer (APS 6)
Department of Social Services
08.2023 - 10.2023
- Company Overview: National Redress Scheme
- Conduct and investigate complaint protocols and undertook remediation recommendations
- Senior level reporting, legal documents and policy advice
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency
- Coordinated operations with other emergency, institution, child protection and law enforcement services
- Collected, arranged and input information into multiple database systems
Relationship Manager (APS 6)
Department of Social Services
05.2022 - 09.2023
- Company Overview: National Redress Scheme
- External engagement and case management of onboarding institutions
- Cross departmental workload with the Research, Legal, Finance, Governance and Training teams for project outcomes
- Undertook EL1 workload and responsibilities
- Enhanced productivity by leading weekly strategy meetings focused on engagement, workload, staff scheduling, group mailbox and conflict resolution
Team Leader - Complex Caseload Team (APS 6)
Department of Social Services
02.2022 - 05.2022
- Company Overview: National Redress Scheme
- Improved processes to address Applicant needs whilst providing conflict de-escalation practices and relationship management
- Set performance expectations for the team, monitoring progress towards goals and provided constructive feedback
- Developed team member skills through targeted coaching sessions, resulting in improved team and individual performance
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures for work in a trauma space
- Streamlined workflows for increased efficiency, reducing turn around time for critical tasks
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
Policy and Program Officer (APS 6)
Department of Education, Skills and Employment
10.2021 - 02.2022
- Company Overview: New Employment Services Model Program Implementation Division
- Research and analyze stakeholder engagement and responsibilities for compliance
- Coordinate departmental responses and procedures to ensure legislative, administrative and operational requirements were achieved within designated time frames and budgetary parameters
- Collaborated with program management on recommendation, trends, process improvements and corrective action plans
Quality Assurance Officer (APS 5)
Department of Education, Skills and Employment
08.2021 - 10.2021
- Company Overview: Employment Services Procurement Branch
- Perform quality assurance and conformance operations in AUS Tender assessment team for the New Employment Services Model
- Undertook analysis, compliance and assurance of documents, digital/audio and IT related material
- Undertook sensitive procurement operations for conformance adhering to probity and ethical procedures in assessing tenders against the selection criterion
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation
Team Leader (APS 5)
Services Australia
07.2021 - 09.2021
- Company Overview: Service Delivery
- Development and implement team management in COVID-19 Relief Response for telephone and online payment claims and support
- Trained and supervised 75+ staff members towards the new project implementation
- Reported performance, attendance, training, conflict resolution, goal achievement, health and safety concerns to senior management
- Championed a culture of continuous improvement, leading to higher levels of motivation and engage amongst team members
- Provided interpretation and advice of social distance, close contact and testing requirements
Workload Supervisor and Supervisor Trainer (APS 5)
Australian Bureau of Statistics
03.2021 - 07.2021
- Company overview: National Census Project
- Interviewed, onboarded, trained and supported Field and Operation Managers to undertake the Census
- Maintained accurate records of interviews, outcomes, ensuring timely response and feedback for candidates
- Managed operations of multiple teams in diverse locations country wide, providing workload allocation, support and departmental communications
- Coordinated logistical and resource requirements
- Implemented safety protocols to minimize workplace accidents and maintain compliance with department standards
- Utilized a variety of instructional design methodologies to create effective learning experiences and outcomes
- Performed risk analysis to identify appropriate security countermeasures
Assistant Manager
Urban Tenancy
06.2019 - 02.2021
- Company Overview - Tenancy Cooperation
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Interview and train staff as required
- Report and provide advice on planning, payments, clients, guidance and personnel matters
- Established priorities, maintained schedules, workflows and monitored budget and performance
Juvenile Justice Court Convener
NSW Department of Justice
11.2018 - 03.2020
- Company overview: Juvenile Restorative Justice
- Organize and facilitate juvenile cautioning panels
- Manage logistical and administrative operations for restorative justice procedures
- Drafted court correspondences to facilitate legal proceedings
- Ensured timely resolution of cases with accurate scheduling and coordination of meetings for hearings, counseling sessions and restorative justice commencement
Education
Bachelor of Social Science - Indigenous Studies
University of Canberra
Canberra (AUS)Bachelor of Social Science - Criminal Justice
Salem State University
Boston, Massachusetts (USA)Skills
- Team Leadership
- Stakeholder engagement
- Project/Program management
- Contract/Approved Arrangement /Memorandum of understanding
- Policy advice
- Quality assurance
- Recruitment and onboarding
- Staff development training
- APS system’s experience
Timeline
Senior Project Officer (APS 6)
Department of Agriculture, Fisheries and Forestry
05.2024 - 11.2024
Project Manager (APS 6)
Departmental of Social Services
10.2023 - Current
Departmental Officer (APS 6)
Department of Social Services
08.2023 - 10.2023
Relationship Manager (APS 6)
Department of Social Services
05.2022 - 09.2023
Team Leader - Complex Caseload Team (APS 6)
Department of Social Services
02.2022 - 05.2022
Policy and Program Officer (APS 6)
Department of Education, Skills and Employment
10.2021 - 02.2022
Quality Assurance Officer (APS 5)
Department of Education, Skills and Employment
08.2021 - 10.2021
Team Leader (APS 5)
Services Australia
07.2021 - 09.2021
Workload Supervisor and Supervisor Trainer (APS 5)
Australian Bureau of Statistics
03.2021 - 07.2021
Assistant Manager
Urban Tenancy
06.2019 - 02.2021
Juvenile Justice Court Convener
NSW Department of Justice
11.2018 - 03.2020
Bachelor of Social Science - Indigenous Studies
University of Canberra
Bachelor of Social Science - Criminal Justice
Salem State University
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