Jortania Niu
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Qantas Airways
04.2014 - 12.2021
- Demonstrated proficiency in Microsoft Office applications and systems such as Galileo, Sabre and Amadeus to book flights, hotels and car rentals.
- Providing excellent customer service through managing the company's social media platforms, servicing customer interactions via Webchat, inbound calls and responding to customer complaints via e-mail.
- Collaborated with departments within the aviation industry to resolve escalated issues swiftly, resulting in improved client relationships and loyalty.
Grocery Team Member
PAK'nSAVE
03.2011 - 04.2014
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Organized and maintained a visually appealing sales floor, which attracted more customers and increased overall sales.
- Assisted in inventory management, ensuring adequate stock levels to meet customer demands promptly.
- Ensured excellent communication between staff members during shift changes for consistent customer service across all hours of operation.
Education
High School Diploma -
Avondale College
Auckland, NZSkills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Interpersonal Communication
- Attention to Detail
- Data Entry
- Computer Proficiency
- Order Processing
- Administrative Support
Timeline
Customer Service Representative
Qantas Airways
04.2014 - 12.2021
Grocery Team Member
PAK'nSAVE
03.2011 - 04.2014
High School Diploma -
Avondale College
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