Rose Wanjiku Wambui
Doha,Kenya
Summary
Dedicated customer service and sales expert with over nine years of exemplary service in hospitality, sales and customer service. Committed to providing helpful, fast, and dedicated service to clients. Demonstrate active listening and communication skills to ensure clients are satisfied and happy. Experienced in various settings, including front desk, customer servicing, direct product sales, and stock management. Comfortable serving client of various age ranges and backgrounds. Determined team player striving to deliver the highest quality service for all types of clients.
Overview
16
16
years of professional experience
Work History
Sale Executive
Nomination Italy
03.2020 - Current
- Meeting with clients virtually or during sales visits
- Demonstrating and presenting products
- Maintaining accurate records
- Working towards monthly or annual targets
- Actively seek out new sales opportunities through cold calling, networking and social media
- Prepare and deliver appropriate presentations on products
- Negotiate/close deals and handle complaints or objections
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share it with internal teams
- Perform product display, arrangement, and price tagging.
Sale Representative
Ansar Group (Ansar Gallery)
06.2018 - 11.2019
- Manages and merchandise the perfume and cosmetic section
- Ensure that the store shelves are stocked with the right types and quantities of products
- Perform product display, arrangement, and price tagging and manages in-store product rotation
- Maintained store shelves by removing outdated or damaged items
- Monitor store inventory based on product intake
- Optimize sales volume and profitability by identifying lines and best sellers
- Make recommendations for promotional strategies using sales and pricing data
- Work and communicate with suppliers, storekeepers and distributors
- Market, persuade, convince, and assist customers in selecting the right product
- Provide customers with information about products and promotional sales
- Help customers resolve product issues
- Assist customers in escalating their complaints to management.
Merchandiser
Ansar Group (Ansar Gallery)
06.2017 - 06.2018
- Manages and merchandise the perfume and cosmetic section
- Ensure that the store shelves are stocked with the right types and quantities of products
- Perform product display, arrangement, and price tagging and manages in-store product rotation
- Maintained store shelves by removing outdated or damaged items
- Monitor store inventory based on product intake
- Optimize sales volume and profitability by identifying lines and best sellers
- Make recommendations for promotional strategies using sales and pricing data
- Work and communicate with suppliers, storekeepers and distributors
- Market, persuade, convince, and assist customers in selecting the right product
- Provide customers with information about products and promotional sales
- Help customers resolve product issues
- Assist customers in escalating their complaints to management.
Concierge
Emrill LLC
11.2014 - 01.2016
- Maintaining a friendly contact with users of the service respecting their right to choices, dignity, privacy and confidentiality at all times
- Determine routine schedule and delegate work flow and instructions to cleaning staff on a daily basis
- Manage housekeeping stocks and coordinate with manager on out-of-stock supplies for replenishment
- Resolve problems and discrepancies on jobs and interact with clients to amend issues
- Train and supervise new employees
- Attend and participate in meetings as required
- Maintain and update the team control book and daily team record report
- Ensuring that all cleaning equipment/materials are maintained in a safe, clean and efficient working condition.
Housekeeping Supervisor
Emrill LLC
02.2014 - 11.2014
- Maintaining a friendly contact with users of the service respecting their right to choices, dignity, privacy and confidentiality at all times
- Determine routine schedule and delegate work flow and instructions to cleaning staff on a daily basis
- Manage housekeeping stocks and coordinate with manager on out-of-stock supplies for replenishment
- Resolve problems and discrepancies on jobs and interact with clients to amend issues
- Train and supervise new employees
- Attend and participate in meetings as required
- Maintain and update the team control book and daily team record report
- Ensuring that all cleaning equipment/materials are maintained in a safe, clean and efficient working condition.
Housekeeping team leader
Emrill LLC
07.2013 - 02.2014
- Maintaining a friendly contact with users of the service respecting their right to choices, dignity, privacy and confidentiality at all times
- Determine routine schedule and delegate work flow and instructions to cleaning staff on a daily basis
- Manage housekeeping stocks and coordinate with manager on out-of-stock supplies for replenishment
- Resolve problems and discrepancies on jobs and interact with clients to amend issues
- Train and supervise new employees
- Attend and participate in meetings as required
- Maintain and update the team control book and daily team record report
- Ensuring that all cleaning equipment/materials are maintained in a safe, clean and efficient working condition.
Customer service/Reservations Agent
Ole-Sereni Hotel
10.2008 - 11.2012
- Keeping a record of guest orders with prices in guest cheque
- Interact with guests and ensure they have a great experience in their stay at the hotel
- Responding to guest calls or inquiries about room reservations, to provide information and reserve rooms for guests coming to the resort
- Continue the arrival experience by ensuring clear communication with guests
- Familiar with company sales strategy and uses the knowledge to canvass for the hotel's promotional and event sales.
Education
Certified Nursing Assistance -
Icon Training Center
03.2023
Diploma in Production and Service of Food and Beverage -
Mt. Kenya Institute
01.2007
Kenya Certificate of Secondary Education -
Makuyu High School
01.2004
Skills
- Cash management and handling procedures
- Effective customer service
- Effective communication skills
- Excellent attention to details
- Customer complaints management and problem-solving capabilities within company's SOP
- Proficient in Microsoft Office application
Personal Information
- Gender: Female
- Nationality: Kenyan
- Marital Status: Single
- Visa Status: Work Visa with NOC
Timeline
Sale Executive
Nomination Italy
03.2020 - Current
Sale Representative
Ansar Group (Ansar Gallery)
06.2018 - 11.2019
Merchandiser
Ansar Group (Ansar Gallery)
06.2017 - 06.2018
Concierge
Emrill LLC
11.2014 - 01.2016
Housekeeping Supervisor
Emrill LLC
02.2014 - 11.2014
Housekeeping team leader
Emrill LLC
07.2013 - 02.2014
Customer service/Reservations Agent
Ole-Sereni Hotel
10.2008 - 11.2012
Certified Nursing Assistance -
Icon Training Center
Diploma in Production and Service of Food and Beverage -
Mt. Kenya Institute
Kenya Certificate of Secondary Education -
Makuyu High School
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