José Da Silva
Chirnside Park
Summary
Personable and organized professional with a keen understanding of sports management and fitness. Expertise lies in fostering teamwork and ensuring efficient operations while adhering to fitness regulations and implementing effective business strategies. Strong logistical and communication abilities dedicated to creating a positive impact by enhancing sporting experiences and streamlining organisational processes.
Overview
15
15
years of professional experience
Work History
Trade shop Assistant/Warehouse Assistant
Wolfchester Lilydale
04.2023 - 08.2024
- Perform maintenance and repair on customer vehicles and Business stock cars
- Identify problems with vehicles using the diagnostic equipment, reading the workshop manual provided and problem solving
- Explain automotive repairs and issues to service advisor and customers if needed
- Plan repair procedures using workshop manuals and personal experience
- Test the functionality of parts and systems before and after repairs to verify concern and repair
- Perform basic auto care and maintenance tasks such as oil changes, fluid level checks, tire rotation and visual inspection when car is on hoist or ground level
- Help keep repair workshop and hoist area clean, organised and hazard free for myself and others working in the same area
Service Technician/Mechanic
Ringwood Mazda
04.2023 - 08.2024
- Perform maintenance and repair on customer vehicles and Business stock cars
- Identify problems with vehicles using the diagnostic equipment, reading the workshop manual provided and problem solving
- Explain automotive repairs and issues to service advisor and customers if needed
- Plan repair procedures using workshop manuals and personal experience
- Test the functionality of parts and systems before and after repairs to verify concern and repair
- Perform basic auto care and maintenance tasks such as oil changes, fluid level checks, tire rotation and visual inspection when car is on hoist or ground level
- Help keep repair workshop and hoist area clean, organised and hazard free for myself and others working in the same area
Service Technician/Mechanic
Hyundai Nunawading
02.2023 - 04.2023
- Perform maintenance and repair on customer vehicles
- Identify problems with vehicles using the diagnostic equipment, and problem solving
- Explain automotive repairs and issues to service advisor
- Plan repair procedures using charts manuals and experience
- Test the functionality of parts and systems
- Perform basic auto care and maintenance tasks such as oil changes, fluid level checks, and tire rotation
- Repair and replace brake pads, wheel bearings, sensors and other parts
- Perform routine maintenance and general mechanic work on vehicles
- Prepared to get additional certification as needed
- Willingness to learn with hands-on training
- Help keep repair workshop and hoist area clean and organised
- Keep a professional appearance
Warehouse Manager/Operations Manager
The Lock and Handle
11.2019 - 01.2023
- Regulate the flow of stock through the warehouse, monitoring goods in and out, safe and efficient manual handling and keeping stock records
- Direct contact with customers, selling, negotiating and understanding their needs on a daily basis
- Management of customers’ complaints and problem-solving solutions that aligns with company’s policies and procedures
- Organised, cleaned and maintained a presentable and respectable showroom and guided clients through the company’s products
- Manage stock, online orders and orders over the counter, dealing with customers face to face and over the phone
- Daily compliance procedures to ensure health & safety of the warehouse operations; maintaining warehouse cleanliness and ensuring safe operating space
- Responsible for computerised systems, barcode scanners and other technology, understanding systems and required maintenance
- Improving customer service experience, create engaged customers and facilitate organic growth
- Taking ownership of customers issues and following problems through to resolution
- Keep accurate records and document customer service actions and discussions
- Maintain an orderly workflow according to priorities
- Develop service procedures, policies and standard
Administration Manager and Head Coach
Elite Football Training Facilities
09.2018 - 08.2019
- Administration Manager of an indoor sports venue; responsible for coordinating events and people, managing indoor soccer matches, running the centre, assessing safety hazards, processing player registrations & attendance and collecting match fees processed through the POS system and manually when required
- Dealing with Customers face-to-face and through the phone, processing complains, contacting potential teams via email or phone, addressing inquiries, adding client data to management system, receive phone calls for booking services, providing game information to clients
- Responsible for meetings with senior management, for processing and addressing feedback from customers and development & implementation of action plans into daily operations
- Responsibilities for reception of the venue; requiring a high level of customer service and engagement with a variety of ages and cultural backgrounds
- Daily Training of teams and players with tailored programs to increase skill and game tactics
- As a Personal trainer, and a gym available for use, I created workout plans for clients to increase their fitness, strength and also for clients with a variety of ages from 25 to 60 years old with different fitness goals or rehabilitation needs
- As a Personal trainer managed different classes for groups and for individual clients that involved workout plans that involved strength training and futsal in this job as well
Assistant Venue Manager and Senior Futsal Coach/Fitness Coach
Futsal Oz
09.2014 - 07.2018
- Responsible for coordinating senior league futsal matches; opening the centre, assessing safety hazards before games, processing player registrations and attendance and collecting match fees processed through the POS system and manually when required
- Ensured a safe environment by conducting daily checks and reporting hazards or issues related to the venue, and courts
- Managing booking through sports software - FIXI, equipment, staff and players before, during and after matches
- Responsibilities often included attending the front desk; requiring a high level of customer service and engagement with a variety of customers of various ages and cultural backgrounds
- As Senior Futsal Coach; responsible for designing, running and supervising training sessions and ensuring coaches were able to follow procedures and plans designed for the players, involving teaching formations, set piece plays and innovative warm ups to attract attention and interest of all players
- As an Assistant manager; ran a Futsal Tournament: the 2017 Arnold Classic event where I organized fixtures, tickets and medals on game day while also managing players and spectators from six junior teams to ensure the tournament ran on time and to schedule
- Managing junior leagues; accountable for organising fixtures for 6-8 teams in 9 different divisions, involving contacting managers to confirm team attendance and player numbers
- Accountable for timetabling referees and coaches requiring effective planning and organisation as well as clear and consistent communication with my team of staff
- As a Personal trainer, created workout plans for parents of the futsal players to increase their fitness during school hours, which involved, strength, and ball skills mixed with cardio for clients with a variety of ages from 25 to 60 years old
- As a Personal trainer managed different classes for groups and for individual clients that involved workout plans that involved strength training and futsal
Assistant Gym Manager and Personal Trainer
Performance Fitness Gym
01.2013 - 01.2014
- In charge of membership sales and addressing customer enquiries, handling casual passes and registering client information while maintaining privacy standards
- Ensured performance of the Gym memberships were frequently reviewed, monitored KPI’s and implemented plans according to company requirements
- Planned and taught one-on-one sessions with clients, from screening clients on their first session to tailoring programs to their needs, limitations and sports focus
- Training sessions involve a variety of machines, resistance training equipment, Therabands, Kettlebells, Bodyweight and Flexibility exercises
- Participated in workshops to develop further knowledge on updated studies and research
- Planned and organised group session for Core Strength Sessions, Gymnastics Basics (foundational movements) and HIIT sessions
Hydro-Aerobic/Personal Trainer
Eseffego State University of Goias
01.2012 - 01.2013
- As a hydro-aerobics instructor my role involved initial screening sessions for each client to allocate appropriate exercises, then planning and running classes for older age clients providing engaging classes with enthusiasm and high energy levels to promote participation and enriched health
- Classes were based on exercises that involved mobility, active stretches, low-level fitness and respect to the individual’s limits relative to the demographics of clients in the group
- Personal training/group training for seniors at State University with emphasis on strength of main muscle groups, focusing on every day movements
Soccer and Futsal Coach (volunteer)
Project Grow
01.2010 - 01.2012
- As a volunteer soccer and futsal player/coach I helped run training sessions for American missionary soccer teams when they travelled to Brazil, which involved setting up drills, translating for Brazilian and American players between Portuguese and English and captaining the team during matches
- Managed groups for missions by facilitating activities that involved kids and youth in soccer clinics from Brazil assisted by coaches and players from USA
Education
Diploma - Automotive Technology
Menzies Institute of Technology
Melbourne, VIC01-2023
Certificate IV - Automotive Technology
Menzies Institute of Technology
Melbourne, VIC01-2022
Certificate III - Automotive Technology
Menzies Institute of Technology
Melbourne, VIC01-2020
Advanced Diploma - Leadership And Management
Orange International College
Melbourne, VIC01-2019
Diploma - Leadership And Management
Orange International College
Melbourne, VIC01-2018
Diploma - Sports And Recreation Management
Australian College of Sports And Fitness
Melbourne, VIC01-2017
Certificate IV - Fitness
Australian College of Sports And Fitness
Melbourne, VIC01-2015
Certificate III - Fitness
Australian College of Sports And Fitness
Melbourne, VICBachelor (incomplete) - Physical Education And Physiotherapy
Eseffego State University of Goias
Goias, BrasilCertificate - Personal Training & Functional Training
Capital Fitness Goiania
Goias, BrazilSkills
- Decision-making
- Personal training
- Administrative duties
- Program development
- Team collaboration
- Effective communication
- Multitasking and organization
- Work Planning and Prioritization
- Customer service
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Trade shop Assistant/Warehouse Assistant
Wolfchester Lilydale
04.2023 - 08.2024
Service Technician/Mechanic
Ringwood Mazda
04.2023 - 08.2024
Service Technician/Mechanic
Hyundai Nunawading
02.2023 - 04.2023
Warehouse Manager/Operations Manager
The Lock and Handle
11.2019 - 01.2023
Administration Manager and Head Coach
Elite Football Training Facilities
09.2018 - 08.2019
Assistant Venue Manager and Senior Futsal Coach/Fitness Coach
Futsal Oz
09.2014 - 07.2018
Assistant Gym Manager and Personal Trainer
Performance Fitness Gym
01.2013 - 01.2014
Hydro-Aerobic/Personal Trainer
Eseffego State University of Goias
01.2012 - 01.2013
Soccer and Futsal Coach (volunteer)
Project Grow
01.2010 - 01.2012
Diploma - Automotive Technology
Menzies Institute of Technology
Certificate IV - Automotive Technology
Menzies Institute of Technology
Certificate III - Automotive Technology
Menzies Institute of Technology
Advanced Diploma - Leadership And Management
Orange International College
Diploma - Leadership And Management
Orange International College
Diploma - Sports And Recreation Management
Australian College of Sports And Fitness
Certificate IV - Fitness
Australian College of Sports And Fitness
Certificate III - Fitness
Australian College of Sports And Fitness
Bachelor (incomplete) - Physical Education And Physiotherapy
Eseffego State University of Goias
Certificate - Personal Training & Functional Training
Capital Fitness Goiania
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