José Lopera

Work History

Data Analyst

Australian Taxation Office

01.2016 - Current

Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Developed and implemented data governance policies and procedures.
Created dashboards to monitor and track key performance indicators.
Collaborated with stakeholders to identify business needs and data sources.
Analyzed data to identify root causes of problems and recommend corrective actions.
Utilized data visualization tools to effectively communicate business insights.
Identified patterns and trends in large data sets and provided actionable insights.
Updated and developed scripts and queries to extract and analyze data from multiple sources.
Participated in requirements meetings to understand business needs.
Trained junior analysts on best practices, improving overall team performance and productivity.
Assisted with creating data cubes and OLAP models to improve data analysis.
Developed customized reports, summarizing and presenting data in visually appealing format.
Produced monthly reports using advanced Excel spreadsheet functions.
Excellent communication skills, both verbal and written.
Paid attention to detail while completing assignments.
Developed strong communication and organizational skills through working on group projects.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Self-motivated, with a strong sense of personal responsibility.
Worked well in a team setting, providing support and guidance.

COVID-19 Call Center

Australian Taxation Office

05.2020 - 09.2020

Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Maintained compassionate demeanor throughout patient and customer interactions to ameliorate stressful situations.
Provided referrals to local clinics, urgent care centers and hospitals for patients based on query responses.
Clarified complex health guidelines for callers, improving overall understanding of safety measures during the pandemic.
Fielded inquiries regarding financial assistance programs for individuals affected by the pandemic, connecting them with necessary resources.
Maintained strict confidentiality when handling sensitive personal information from callers.
Connected individuals with appropriate resources and services based on their unique needs.
Documented caller information accurately in order to track trends and improve future responses.

Project Officer

Australian Taxation Office

01.2009 - 01.2015

Improved stakeholder satisfaction by conducting thorough project needs assessments and delivering customized solutions.
Conducted post-project evaluations to identify areas for improvement and implement best practices in future initiatives.
Mentored junior team members to enhance their skills development and overall performance within the organization.
Led multi-disciplinary teams in executing complex projects on time, within budget constraints, while adhering to stringent quality standards.
Collaborated closely with clients to clarify project requirements, goals, budgets, timelines, ensuring alignment with organizational objectives.
Recruited and oversaw personnel to achieve performance and quality targets.
Analyzed project performance data to identify areas of improvement.
Developed and monitored project schedules, budgets and objectives for successful completion.
Sourced, vetted and managed vendors needed to accomplish project goals.
Partnered with project team members to identify and quickly address problems.
Reported regularly to managers on project budget, progress, and technical problems.
Developed and implemented project plans and budgets to ensure successful execution.
Kept senior management well-informed by preparing and presenting project status reports.
Overcame unforeseen challenges by proactively identifying potential issues promptly developing contingency plans accordingly.
Worked well in a team setting, providing support and guidance.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Accounting Operations

Australian Taxation Office

01.2000 - 01.2015

Provided professional services and support in a dynamic work environment.
Excellent communication skills, both verbal and written.
Resolved problems, improved operations and provided exceptional service.
Proven ability to develop and implement creative solutions to complex problems.
Organized and detail-oriented with a strong work ethic.
Identified issues, analyzed information and provided solutions to problems.
Proven ability to learn quickly and adapt to new situations.
Applied effective time management techniques to meet tight deadlines.
Developed and maintained courteous and effective working relationships.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Learned and adapted quickly to new technology and software applications.
Strengthened communication skills through regular interactions with others.

Administrative Officer

Australian Taxation Office

04.1989 - 01.2005

Updated reports, managed accounts, and generated reports for company database.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Prepared reports to assist business leaders with key decision making and strategic operational planning.
Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Assisted development and implementation of new administrative procedures.
Created, prepared, and delivered reports to various departments.
Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
Drafted common document templates to reduce time spent creating documents from scratch.
Completed daily logs for management review.
Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
Contributed to successful projects by providing essential administrative support and resource management.

Overview

Work History

Data Analyst

COVID-19 Call Center

Project Officer

Accounting Operations

Administrative Officer

Education

ATO Certification - Accounting

ATO Certification - Asset Management

ATO Certification - Purchasing, Procurement, And Contracts Management

Skills

Certification

Languages

Timeline

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