Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Websites
First Aid
References
Timeline
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Josaia Seru Matawalu

Josaia Seru Matawalu

Lautoka,Fiji

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Motivated Tertiary student with a track record of academic excellence looking for a full -time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Dedicated student interested in applying excellent communication and interpersonal skills to Cabin Crew role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Motivated professional offering enthusiasm in Occupational Health and Safety. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Burger King
Lautoka, Fiji
09.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Improved customer service wait times to mitigate complaints.

Cabin Crew Member

Fiji Airways Limited
Nadi, Fiji
01.2020 - 06.2022
  • Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
  • Assisted passengers with inquiries regarding in-flight services, such as meal options and entertainment selections.
  • Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
  • Conducted pre-flight briefings to inform passengers about the flight route, expected duration and onboard services.
  • Checked that aircraft cabins were properly stocked with food, beverages, blankets and other items prior to takeoff.
  • Provided first aid assistance to passengers when necessary.

Customer Service Assistant

Courts Limited Fiji Limited
Lautoka, Fiji
06.2019 - 01.2020
  • Greeted customers in a friendly manner and assisted with their inquiries.
  • Resolved customer complaints promptly and professionally.
  • Provided product knowledge to customers through effective communication.
  • Maintained a clean and organized work area at all times.
  • Performed administrative tasks such as filing documents, entering data into computer systems.
  • Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
  • Responded promptly to customer inquiries about order status or product availability.
  • Organized promotional displays according to company guidelines.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Communicated information to customers about product quality, value and style.
  • Sold or recommended products or services to suit client needs.
  • Referred inquiries to supervisors where appropriate and kept customers updated throughout process.
  • Sent out service reminder notices to customers by letter, text, or telephone.
  • Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.

Education

Associate of Science - Occupational Health Safety

Fiji National University
Nadi,Fij
01.2025

High School Diploma -

Nadarivatu High School
Fiji
01.2017

High School Diploma -

Navesau Adventist High School
Suva,Fiji
01.2016

Bachelor of Arts - Industrial Relation And Human Resources

Fiji National University
Nadi, Fiji Island

Skills

  • Multitasking
  • Dependable and Responsible
  • PPE Use
  • Cultural Awareness
  • Customer Relations
  • First Aid/CPR
  • Team Building
  • Communication
  • Excellent Communication
  • Microsoft Office
  • Task Prioritization
  • Time Management
  • Organization and Time Management
  • Recordkeeping
  • Paperwork Processing
  • Information Security
  • Data Collection
  • Inbound and Outbound Calling
  • Data Entry
  • Microsoft Excel
  • Problem Resolution
  • Clerical Support
  • Positive and Professional
  • Prioritization
  • Computer Proficiency
  • Sales Expertise

Affiliations

  • Being part of a Volleyball Team in our City winning few challenges lately. Joining our Lautoka Volleyball Association.
  • Joining our Settlement Youth group empowering youths through Farming and Evangelism.

Accomplishments

. High School Prefect-2017 Navesau Adventist High School

. Best English Students-2017

Certification

  • Certificate in Occupational Health and Safety

Languages

English
Professional
English
Professional
Hindi
Limited
Fiji
Professional

Websites

First Aid

  • Currently enrolling into a certificate in First Aid.

References

References available upon request.

Timeline

Customer Service Representative

Burger King
09.2023 - Current

Cabin Crew Member

Fiji Airways Limited
01.2020 - 06.2022

Customer Service Assistant

Courts Limited Fiji Limited
06.2019 - 01.2020

Associate of Science - Occupational Health Safety

Fiji National University

High School Diploma -

Nadarivatu High School

High School Diploma -

Navesau Adventist High School

Bachelor of Arts - Industrial Relation And Human Resources

Fiji National University
Josaia Seru Matawalu