Josaphine Spears
Orford,TAS
Summary
Being a customer-oriented bartender I also offer a several-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities. Bartender known for high productivity and efficient task completion. I am very passionate for this industry and enjoy learning and keeping up to date with new trends.
Overview
3
3
years of professional experience
Work History
Bartender
Blue Waters Hotel
Orford, TAS
08.2024 - Current
- Attended regular training sessions to stay updated on new products or trends.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Resolved customer complaints in a professional manner.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Arranged bottles and glasses behind bar to make attractive displays.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Checked identification of guests to verify age requirements for alcohol purchase.
Bar Assistant Manager
Victoria hotel
Moree, Nsw
07.2022 - 07.2024
- Maintained cleanliness and organization of the bar area at all times.
- Strategized business by collecting guest feedback for process improvements.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Promoted optimal beverage stock by monitoring inventory to reduce expenses.
- Provided guidance and support to new hires during their onboarding process.
- Adhered to state laws concerning sale of alcoholic beverages.
- Monitored cash intake to reduce discrepancies.
- Performed financial transactions accurately including cash handling and credit card processing.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Resolved customer complaints in a professional manner.
Bar Manager
Commercial Hotel
Warialda, NSW
07.2022 - 03.2023
- Attended regular training sessions to stay updated on new products or trends.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Stocked ice bins and coolers as needed throughout shift.
- Served high volume of customers during busy periods.
- Gained a vast knowledge of local beers and wine.
- Also performed a little waitressing.
- Processed payments accurately and efficiently with POS system.
- Restocked beer and liquor regularly and after special events.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
Education
Licensee/RSA - Hospitality
Clear To Work
Online11-2023
Skills
- Friendly, Positive Attitude
- Teamwork
- Customer Service
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Passion for the industry
- Changing beer kegs
- Bar operations management
- Staff management
Timeline
Bartender
Blue Waters Hotel
08.2024 - Current
Bar Assistant Manager
Victoria hotel
07.2022 - 07.2024
Bar Manager
Commercial Hotel
07.2022 - 03.2023
Licensee/RSA - Hospitality
Clear To Work