Jose Fernando Crespo Alvarez
Sydney,NSW
Summary
Accomplished Multi Site Restaurant Manager at Guzman & Gomez Mexican Kitchen, adept in team management and inventory control, significantly reduced staff turnover and increased revenue through strategic leadership and customer engagement. Excelled in staff recruitment and POS system operation, enhancing overall guest satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Multi Site Restaurant Manager
Guzman & Gomez Mexican Kitchen
06.2023 - Current
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Managed staff schedules and maintained adequate coverage for all shifts.
Restaurant Manager
Guzman & Gomez Mexican Kitchen
03.2019 - 11.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed staff schedules and maintained adequate coverage for all shifts.
Asisstant Restaurant Manager
Guzman & Gomez Mexican Kitchen
01.2018 - 03.2019
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Analyzed daily sales figures and developed strategies to increase sales.
- Supported recruitment efforts by interviewing potential candidates contributing to a skilled and motivated team.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
Head Cook
Guzman & Gomez Mexican Kitchen
05.2017 - 01.2018
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
- Reduced food waste by implementing inventory management systems and optimizing ingredient usage.
Cook / Line
Guzman & Gomez Mexican Kitchen
08.2016 - 01.2017
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Education
Advanced Diploma - Management in Hospitality
Macallan College
Parramatta, NSW08.2024
Diploma - Management in Hospitality
Evolution Hospitality Institute
Sydney, NSW02.2020
Certificate IV - Commercial Cookery
Evolution Hospitality Institute
Sydney, NSW03.2019
Certificate III - Commercial Cookery.
Evolution Hospitality Institute
Sydney, NSW02.2016
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Multi Site Restaurant Manager
Guzman & Gomez Mexican Kitchen
06.2023 - Current
Restaurant Manager
Guzman & Gomez Mexican Kitchen
03.2019 - 11.2020
Asisstant Restaurant Manager
Guzman & Gomez Mexican Kitchen
01.2018 - 03.2019
Head Cook
Guzman & Gomez Mexican Kitchen
05.2017 - 01.2018
Cook / Line
Guzman & Gomez Mexican Kitchen
08.2016 - 01.2017
Advanced Diploma - Management in Hospitality
Macallan College
Diploma - Management in Hospitality
Evolution Hospitality Institute
Certificate IV - Commercial Cookery
Evolution Hospitality Institute
Certificate III - Commercial Cookery.
Evolution Hospitality Institute
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