Jose Iturrieta
BRADBURY,NSW
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated Customer Service Representative with extensive experience in Hairdressing industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Research and Development Manager
AMR Hair and Beauty
INGLEBURN
09.2014 - 12.2023
- Developed and implemented research strategies to identify new products and services.
- Analyzed customer feedback surveys to inform product development decisions.
- Led cross-functional teams in brainstorming sessions to develop innovative solutions for product challenges.
- Collaborated with external vendors to source materials, components, and technologies necessary for product development initiatives.
- Provided leadership support to team members by offering guidance on complex tasks or assignments when needed.
- Reviewed prototypes of products prior to launch ensuring they met quality standards.
- Educating the team to have a better understanding in hairdressing.
- Educate hairdressers on how to use hair colour properly.
- Answer questioned posted on Facebook.
- Product support on the phone.
Research and Development Manager
Yasmin Products
Alexandria, NSW
04.2006 - 09.2014
- Developed and implemented research strategies to identify new products and services.
- Maintained documentation on all research efforts including results, findings, insights.
- Coordinated with other departments such as marketing or sales to ensure timely delivery of products.
- Reviewed prototypes of products prior to launch ensuring they met quality standards.
- Develop new products to meet market demands
Education
YasminCert IV Workplace Training And Assessment -
Australian Careers Business College
Liverpool, NSW12-2001
Certificate IV in Trichology -
TAFE
Granville, NSW05-2001
Certificate III in Ladies Hairdressing -
TAFE
Granville, NSW01-1987
Skills
- Innovation management
- Technical leadership
- Prototyping
- Cross-Functional Teamwork
- Brand Management
- Staff Management
- Budget Management
- Cost Control
- Customer Service
- Employee Development
- Teamwork and Collaboration
- Interpersonal Communication
- Adaptability and Flexibility
- Excellent Communication
- Problem-solving abilities
- Team Leadership
- Idea Development and Brainstorming
- Relationship Building
- Professional and Courteous
- Decision-Making
- Time management abilities
- Goal Setting
- Active Listening
- Interpersonal Relations
- Attention to Detail
- Employee Coaching and Mentoring
Languages
Spanish
Elementary
English
Elementary
Affiliations
- Eating healthy
- Going to the gym to keep fit
Timeline
Research and Development Manager
AMR Hair and Beauty
09.2014 - 12.2023
Research and Development Manager
Yasmin Products
04.2006 - 09.2014
YasminCert IV Workplace Training And Assessment -
Australian Careers Business College
Certificate IV in Trichology -
TAFE
Certificate III in Ladies Hairdressing -
TAFE
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