Overview
Work History
Timeline
Generic

Jose Jon Perez

Blacktown,NSW

Overview

31
31
years of professional experience

Work History

Telephony and Video/Voice Recording Subsystem Testing and Commissioning Lead

Ground Transport Systems Australia - Hitachi
Sydney, NSW
05.2022 - Current
  • Integration, Validation, Verification and Qualification (IVVQ) Lead for the Telephony and Video/Voice Recording Solution at Hitachi (previously Thales Ground Transport Systems) for the Sydney Metro City Southwest project covering all aspects of the project including:
  • Design of the Telephone and Recording Solution used by the Operations Control Centre and across all stations for critical communications
  • Requirements validation and verification
  • Buildup of test campaign and test cases
  • Lab setup, configuration and troubleshooting
  • Feature Acceptance Testing and witnessing by the customer (Sydney Metro Authority)
  • Site Acceptance Testing
  • System Integration Testing
  • Enhancements to the current solution catering for evolving requirements
  • Training of installation and maintenance teams
  • Training of Metro Train Systems (MTS) Operations teams
  • Documentation
  • Solution hardening and cyber security
  • Use of back office reporting and documentation systems - Jira, Vivaldi, DOORS etc.
  • Vendor interaction covering scope deliverables
  • 3rd-party interfacing including PSTN (Telstra), lifts, alarming, SCADA.
  • Maintenance support subject matter assistance
  • T&C Site Coordinator responsible for T&C dependencies and Go/No Go based on resourcing, infrastructure, health and safety criteria for a number of SMCSW sites.

Lead Solutions Consultant

Converged Communications and Network Applications (CCNA) Pty Ltd.
Sydney
04.2019 - 05.2022
  • Led the team in winning the Sydney Metro Sydney City SouthWest Telephony solution to Thales. Directly responsible for all technical and commercial aspects of the solution including identifying 3rd-party hardware and applications; and establishing a strong relationship with customers and other vendors.
  • Won a major government health tender using consulting led engagements with the major shareholders and end users.
  • Facilitated technical sales conversations, uncovering sales opportunities, and building that up to demonstrations and proposals that seeks to address the customer's requirements and also the potential future roadmap in adopting what we have on offer in products and services.
  • Developing strong relationships with customer technical lead and providing thought leadership in understanding customer business drivers and facilitating consulting discussions to build a pipeline or for successful deals maintaining a strong presence and continuity on existing accounts.
  • Working in collaboration with the project manager to define project deliverables, developing a project plan and project goals, kicking-off the project implementation and establishing a timeline to meet the project's target.
  • Strong competence in Unified Communications and Contact Centres and vendors such as Avaya, Extreme, HP, Ring Central, LogmeIn, Fortinet, NICE InContact, Nutanix, Zoom etc.
  • Managed project timelines and resources to ensure on-time delivery of solutions.

Technical Channel Manager - Enterprise

VExpress Distribution
Artarmon
01.2016 - 03.2019
  • Effectively built the Avaya Enterprise channel and maintained long-lasting client relationships.
  • P&L responsibility from marketing, sales, presales, support, and commercials for the Avaya Enterprise business.
  • Successfully guided and enabled partners in navigating the Avaya channel program.
  • Won on behalf of Avaya and the partner a major on-prem conferencing solution for WA Health.
  • Assisted in development of pricing structures for products sold through channels.
  • Created pipeline of new business opportunities within assigned territories by leveraging existing relationships.

Consulting Systems Engineer

Avaya Australia
North Ryde
04.2015 - 09.2015
  • Facilitated and developed technical strategies in migrating, enhancing and evolving Avaya's major global accounts -transitioning to SIP, conversion to as-a-service business and articulating the merits of cloud and virtualisation.
  • Demonstrated Avaya solutions including future road mapping.
  • Educated partners and customers on the ever evolving Avaya product portfolio.
  • Technical lead in Australia for the Avaya Global Accounts - AMEX, IBM, Prudential Insurance etc.

Professional Services Pricing Specialist

Avaya Australia
North Ryde
10.2012 - 03.2015
  • Responsible for translating the context of each customer implementation and customisation and converting it into a Commercial Scope of Work that can be understood by all parties and executed by the services team.
  • Identifying and selling service opportunities to the existing customer base with the genuine aim of proving the value that the Avaya services can deliver.
  • Professional Services consulting lead for developing the scope for Westpac, Virgin, YouI, etc.
  • Served as subject matter expert on all matters related to pricing strategy development and implementation.

Solutions Architect Avaya

Westcon Group
St Leonards
07.2010 - 10.2012
  • Key enabler to the Westcon business in developing the Avaya practise covering pricing strategy, partner sales tools, training, pre-sales support and marketing.
  • Identified and transitioned new and existing channel partners and brought them over to Westcon.
  • Mentored junior team members, sharing knowledge and expertise in solutions architecture.

Solutions Architect Enterprise

Distribution Central (now Arrow)
St Leonards
06.2009 - 06.2010
  • Solutions Architect for the Avaya Enterprise Business - Unity Systems Distribution Central. 3rd-hiree to the new distribution model of Avaya and Technical lead in everything Avaya as partners transition to a distributor model.
  • Go-to-market strategy, technical consulting, and support to Avaya partners.
  • Established best practices for solutions design, ensuring consistency across all projects.

Solution Architect

Avaya Australia
North Ryde
04.2006 - 06.2009
  • Avaya Solutions Architect looking after Avaya Direct accounts (AMEX, Qantas, ABNAMRO etc.).
  • Technical expertise in the overall solution design from product positioning, technical build, scope of works, integration with 3rd-parties for Avaya's Unified Communications and Contact Centre Applications.
  • Collaborated with sales teams to identify potential business opportunities.

SMB NSW Channel Manager

IPL Communications
Mascot
04.2004 - 07.2006
  • Channel Manager for the Avaya IP Office and later Alcatel Omni PCX Express SMB product portfolio.
  • Relationship building, sales and technical assistance (presenting, product demonstrations, solution design, marketing support, etc.) to the NSW Channels and meeting sales targets consistently.
  • Identifying and developing new channel partners and maintaining a strong pipeline.
  • Increased efficiency by smoothly interfacing between sales and operations teams and company's channel partners.

Business Development Manager - Technical Sales

Siemens Pty Ltd
Sydney
08.1994 - 09.2003
  • Multiple roles at Siemens starting as a Sales Engineer for Siemens Carrier Solution covering Transport (Microwave Networking, Access Networks Wired and Wireless) and Carrier Voice Switching.
  • Advanced to the Assistant Manager for the Carrier Switching Networks leading a team of eight (8) in developing the pipeline with the major carriers in the Philippines (PLDT, Globe etc.). Forecasting customer demands and as well introducing new features at the time (CLIP, H.323, VoIP etc.).
  • Business Development Manager at Siemens Sydney Australia looking after existing accounts (AAPT, TransACT, Worldcom) and developing new pipelines with Telstra and Optus through marketing, product demonstrations, proof of concept and RFP/RFI responses.
  • Led contract negotiations with prospective clients while ensuring compliance with company policies and legal requirements.

Timeline

Telephony and Video/Voice Recording Subsystem Testing and Commissioning Lead

Ground Transport Systems Australia - Hitachi
05.2022 - Current

Lead Solutions Consultant

Converged Communications and Network Applications (CCNA) Pty Ltd.
04.2019 - 05.2022

Technical Channel Manager - Enterprise

VExpress Distribution
01.2016 - 03.2019

Consulting Systems Engineer

Avaya Australia
04.2015 - 09.2015

Professional Services Pricing Specialist

Avaya Australia
10.2012 - 03.2015

Solutions Architect Avaya

Westcon Group
07.2010 - 10.2012

Solutions Architect Enterprise

Distribution Central (now Arrow)
06.2009 - 06.2010

Solution Architect

Avaya Australia
04.2006 - 06.2009

SMB NSW Channel Manager

IPL Communications
04.2004 - 07.2006

Business Development Manager - Technical Sales

Siemens Pty Ltd
08.1994 - 09.2003

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Jose Jon Perez