JOSE MATHEW PALAKKATTU

• SENIOR OFFICER- CARGO 04/2010 to 06/2022
  NTT-Freight Solutions (UPS SCS) | Muscat, Oman
  
  • Company Overview: NTT-Freight Solutions has more than three decades of Freight Forwarding experience & a team of freight professionals, NTT Freight Solutions provides total Supply Chain Management solutions for corporate & retail clients.
  
  • Representing UPS-Supply Chain Solutions as the Authorized Service Contractor in Oman, NTT-Freight Solutions is linked through the E2K freight management & tracking system on a global basis to provide 24x7 on-line customer response & service levels.
  
  
  
  Work Experience:-
  
  • Oversaw all Operations activities to ensure timely cargo release, accurate reporting, and adherence to customer demands and KPIs for both Imports and Exports.
  • Key Account Management and GSA Airline Management.
  • Administered Air export/Import of General/perishables, Live Animals, Dangerous Goods, Pharmaceutical products, Radioactive material, Project Cargos for compliance with company and customs export policies.
  • Coordinated and monitor shipments, track carrier status, and ensure the prompt submission of shipping documents, pre-alerts, and Customs clearance documentation.
  • Managed team of air export professionals, ensuring adherence to compliance regulations and company policies.
  • Ensured compliance with Customs regulations by registering shipments in EDI system for smooth Customs processing.
  • Nurtured key partnerships with external stakeholders to facilitate collaboration on projects or initiatives that added value to both organizations.
  • Managed invoicing processes, including handover shipments, updating rate cards, applying correct tariffs, and ensuring all supplier invoices and charges are processed accurately.
  • Maintained clear and effective communication with internal teams (e.g., brokers, cartage, customer service) and external stakeholders (e.g., Shipping Lines, Co-loaders, overseas agents) to ensure smooth and timely cargo processing and document submission.
  • Delivered exceptional customer service for Imports and Exports, proactively resolving issues and building strong relationships with clients, brokers, and overseas agents to ensure satisfaction and operational efficiency.
  • Control the shipping of all AOG's, DG goods repairs, purchase orders, as well as Engine shipments.
  • Demonstrated adaptability in high-pressure situations, making quick decisions to resolve issues while prioritizing safety standards at all times.
  • Implemented cost-saving measures by analyzing shipping routes and selecting the most economical options for transportation.
  • Handled hazardous materials responsibly, adhering to strict safety protocols to minimize risks during transport.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Negotiated cost-effective rates with carriers, resulting in significant savings for the company and clients.
  • Bargained terms and rates with vendors and carriers for favorable shipping conditions.
  Accomplishments:-
  
  • Created a turn-key Logistics solution for Toyota vehicles & spares-Oman was one of the key successes as a team leader.
  • Catered & handle the Toyota movement right from the import freight, customs clearance, delivery, re-export to various markets & the related border, re-export & reversal of customs duties to the group.

• Oversaw and managing the cargo operations to ensure smooth functioning.
• Coordinated with cargo handling agents, freight forwarders, and customs for efficient movement of cargo.
• Ensured compliance with international and domestic cargo regulations and standards
• Overseeing cargo security and ensuring safe handling of goods.
• Implemented and managing cargo handling and operating procedures.
• Managing relationships with airlines, clients, and other stakeholders

• Planned and scheduled cargo shipments, tracking delivery and addressing any delays.
• Assessed and reviewing the performance of the cargo operations and implementing improvements.
• Managed and leading the cargo operations team
• Preparing and managing budgets and financial reports for the cargo operations.
• Developed contingency plans to handle cargo operations during emergencies or disruptions.